Front Desk Operations Lead - Guest Experience

Pestana Hotel Group; Porto Covo; Presencial; EUR 18 000 - 24 000; Tempo integral

Resumo da oferta

Pestana Porto Covo Residences, part of Pestana Hotel Group, is seeking an experienced Assistant Office Manager to coordinate the reception operations and lead the front desk team. You will oversee staff performance, scheduling, and guest interactions to ensure smooth daily operations.

The ideal candidate will hold a Bachelor's degree in hospitality and have at least 3 years in a similar role, with proficiency in Opera software to manage bookings and guest records.

Qualificações

• Bachelor's degree in hospitality or similar required.
• Minimum of 3 years in a similar role.
• Proficient in Opera software for bookings and front desk tasks.
• Excellent written and verbal communication skills.

Responsabilidades

• Coordinate front desk operations and reception processes.
• Hire, train, and schedule front desk staff.
• Address guests' questions and handle complaints professionally.
• Provide exceptional customer service and maintain high service standards.
• Keep front desk and reception areas clean and organized.
• Maintain front desk supplies and equipment.
• Supervise staff and all front desk activities including bookings, calls, and emails.
• Conduct performance reviews for front desk team.
• Perform general administrative duties and records management as needed.

Conhecimentos

Communication

Leadership

Time management

Customer service

Organizational skills

Formação académica

Bachelor's degree in hospitality

Ferramentas

Opera software

Descrição da oferta de emprego

Pestana Porto Covo Residences, part of Pestana Hotel Group, is seeking an experienced Assistant Office Manager to coordinate the reception operations and lead the front desk team. You will oversee staff performance, scheduling, and guest interactions to ensure smooth daily operations.

The ideal candidate will hold a Bachelor's degree in hospitality and have at least 3 years in a similar role, with proficiency in Opera software to manage bookings and guest records.