Front Office Agent(M/F)

Pestana Hotel Group; Alvor; Presencial; EUR 14 000 - 22 000; Tempo integral

Resumo da oferta

Pestana Algarve - Alvor is seeking a passionate Front Office Agent to welcome guests and manage check-in and check-out processes with a warm, professional attitude.

You will respond to guest inquiries, handle phone calls, and ensure high quality standards while maintaining a tidy workspace; fluency in English and French is essential for diverse guests.

Qualificações

• Previous experience in a similar role.
• Attention to detail and accuracy.
• Planning and organising.
• Professional appearance and attitude.
• Fluent English and French for guest interactions.

Responsabilidades

• Greet guests and assist with check-in and check-out.
• Maintain a positive attitude and friendly demeanour.
• Respond to guest questions and requests.
• Answer and forward phone calls.
• Ensure quality standards are in compliance.
• Keep a tidy and orderly workspace.

Conhecimentos

English language

French language

Communication skills

Multitasking

Descrição da oferta de emprego

We are currently seeking a passionate Front Office Agent to join the team @Pestana Algarve - Alvor location.

The Pestana Hotel Group is the largest Portuguese hotel group with more than 100 hotels in 16 countries across three continents.

Key Responsibilities

• Greet all guests and assist them with check-in and check-out.
• Maintain a positive attitude and friendly demeanour.
• Respond to all guest questions and requests.
• Answer and forward phone calls.
• Ensure quality standards are in compliance
• Keep a tidy and orderly workspace.

Key Requirements

• Previous experience in a similar role
• Attention to detail and accuracy
• Planning and organising
• Ability to multitask and prioritise
• Professional appearance and attitude
• Effective verbal and written communication skills in French and English
• Ability to respond appropriately to diverse customers and guests