Assistant Front Office Manager (M/F)

Pestana Hotel Group; Porto Covo; Presencial; EUR 18 000 - 24 000; Tempo integral

Resumo da oferta

Pestana Porto Covo Residences, part of Pestana Hotel Group, is seeking an experienced Assistant Office Manager to coordinate the reception operations and lead the front desk team. You will oversee staff performance, scheduling, and guest interactions to ensure smooth daily operations.

The ideal candidate will hold a Bachelor's degree in hospitality and have at least 3 years in a similar role, with proficiency in Opera software to manage bookings and guest records.

Qualificações

• Bachelor's degree in hospitality or similar required.
• Minimum of 3 years in a similar role.
• Proficient in Opera software for bookings and front desk tasks.
• Excellent written and verbal communication skills.

Responsabilidades

• Coordinate front desk operations and reception processes.
• Hire, train, and schedule front desk staff.
• Address guests' questions and handle complaints professionally.
• Provide exceptional customer service and maintain high service standards.
• Keep front desk and reception areas clean and organized.
• Maintain front desk supplies and equipment.
• Supervise staff and all front desk activities including bookings, calls, and emails.
• Conduct performance reviews for front desk team.
• Perform general administrative duties and records management as needed.

Conhecimentos

Communication

Leadership

Time management

Customer service

Organizational skills

Formação académica

Bachelor's degree in hospitality

Ferramentas

Opera software

Descrição da oferta de emprego

The Pestana Hotel Group is the largest Portuguese hotel group having 100 hotels in 16 countries across three continents.

We are currently seeking for a passionate and experienced Assistant Office Manager to coordinate the reception operation at the Pestana Porto Covo Residences,

Key Responsibilities

• Implementing front desk objectives and procedures.
• Hiring and training staff and managing the shift schedules.
• Dealing with guests' questions and complaints
• . Providing exceptional customer service.
• Ensuring that the front desk and reception area is kept clean and organized.
• Maintaining front desk office supplies and equipment.
• Supervising staff and all front desk activities including bookings, appointments, phone calls, and emails.
• Conducting performance reviews with the front desk staff.
• Performing administrative duties such as filing and updating records, among others, as needed

Key Requirements

• Bachelor's degree in hospitality or similar.
• A minimum of 3 years of experience in a similar role
• Proficient in Opera software
• Good understanding of procedures and practices in the hospitality industry.
• Excellent written and verbal communication skills.
• Strong organizational and time management skills.
• The ability to provide exceptional customer service.
• Good leadership and training abilities.