French-Speaking Tech Support Agent – Porto (Relocation)

Worldwiders Recruitment; Porto; On-site; EUR 24,000 - 32,000; Full time

Benefits offered by this job

Long-term accommodation

Lisbon/Porto option

Health insurance

Career growth

International opportunities

Multicultural environment

Modern offices & mobility

Job summary

Worldwiders Recruitment is seeking a French-speaking Technical Support Agent to join its Porto team. You will provide French-language support via phone, chat, and email, resolve issues, and document cases in English. The role offers relocation support and a multicultural workplace.

Fluency in French (C2) and English is required, with EU passport or valid Portuguese residence. Prior customer service or tech support experience is a plus, and professionalism is essential.

Qualifications

• Professional-level French (C2) and fluent in English.
• EU Passport or Valid Work residency permit in Portugal.
• Experience in Customer service or Technical support is an advantage.
• Excellent communication skills to simplify complex topics.
• Patient, proactive, and team-oriented.
• Highly confidential with sensitive information.

Responsibilities

• Provide French-language technical support via phone, chat, and email.
• Resolve customer issues and document all case information.
• Ensure customer satisfaction across all support channels.
• Handle customer escalations and follow documentation processes.
• Collaborate with technicians and update ticketing systems in English.
• Represent the company with a positive and professional approach.

Skills

French (C2)

English fluency

Tools

Ticketing systems

Job description

Worldwiders Recruitment is seeking a French-speaking Technical Support Agent to join its Porto team. You will provide French-language support via phone, chat, and email, resolve issues, and document cases in English. The role offers relocation support and a multicultural workplace.

Fluency in French (C2) and English is required, with EU passport or valid Portuguese residence. Prior customer service or tech support experience is a plus, and professionalism is essential.