French-Speaking Customer Support — Porto (On-Site, Relocation)

Cross Border Talents; Porto; On-site; EUR 700 - 1,000; Full time

Benefits offered by this job

Relocation support

Shared accommodation (up to 12 months)

Job summary

Cross Border Talents in Porto, Portugal, is seeking a Customer Support Representative to be the voice customers hear when they need help. Fluency in French and English is required, and relocation support is offered.

The role is on-site with Monday to Friday shifts and a relocation package that includes shared accommodation for up to 12 months. Responsibilities include staying calm with frustrated customers, following up on open cases, responding via phone, chat, or email, and identifying

Qualifications

• Fluent French and English required.
• EU work eligibility with no sponsorship required.
• Right to work in Portugal without sponsorship is mandatory.
• Some prior customer-facing experience is a plus, though not essential.

Responsibilities

• Stay calm and clear with customers even when they're frustrated.
• Follow up on open cases rather than letting them sit.
• Respond to customer questions across phone, chat, and/or email.
• Flag recurring issues so they can be addressed at the source.

Skills

Fluent French

English

Job description

Cross Border Talents in Porto, Portugal, is seeking a Customer Support Representative to be the voice customers hear when they need help. Fluency in French and English is required, and relocation support is offered.

The role is on-site with Monday to Friday shifts and a relocation package that includes shared accommodation for up to 12 months. Responsibilities include staying calm with frustrated customers, following up on open cases, responding via phone, chat, or email, and identifying