French-Speaking Customer Service Advisor - Hybrid (Porto)

Cross Border Talents; Porto; Hybrid; EUR 12,000 - 18,000; Full time

Job summary

Cross Border Talents in Porto is seeking a Customer Service Advisor to assist multilingual clients and resolve inquiries. The role is hybrid, based in Porto, with frontline contact across phone, chat, and email.

You will stay patient and communicate clearly, escalating recurring issues as needed. French language is essential, English at a B1 level is required, and prior customer-facing experience is a plus though not essential.

Qualifications

• Fluent in French and able to communicate clearly in English (B1)
• Customer-facing experience is a plus but not required
• Clear written and verbal communication
• Tech-friendly and able to learn internal systems

Responsibilities

• Stay calm and clear with customers even when they're frustrated
• Respond to customer questions across phone, chat, and/or email
• Flag recurring issues so they can be addressed at the source
• Follow up on open cases to ensure timely resolution

Skills

French (fluent)

English (B1)

Job description

Cross Border Talents in Porto is seeking a Customer Service Advisor to assist multilingual clients and resolve inquiries. The role is hybrid, based in Porto, with frontline contact across phone, chat, and email.

You will stay patient and communicate clearly, escalating recurring issues as needed. French language is essential, English at a B1 level is required, and prior customer-facing experience is a plus though not essential.