French-Enabled Hybrid Customer Service Advisor

Cross Border Talents; Porto; Ibrido; EUR 18.000 - 27.000; Tempo pieno

Descrizione del lavoro

Cross Border Talents in Porto, Portugal is seeking a Customer Service Advisor to join our hybrid team. You will handle customer inquiries, resolve issues, and ensure customers leave conversations satisfied.

Key requirements include French fluency and English at B1 level, plus a willingness to work in an EU environment. Prior customer-facing experience is a plus, and the role is eligible for EU residents without sponsorship.

Competenze

• French fluent; English level at least B1.
• Some prior customer-facing experience is a plus.
• Eligible to work in the EU.
• Right to work in Portugal without sponsorship.

Mansioni

• Contribute to a supportive, collaborative team environment
• Follow up on open cases rather than letting them sit
• Flag recurring issues so they can be addressed at the source
• Stay calm and clear with customers even when they're frustrated

Conoscenze

French

English

Descrizione del lavoro

Cross Border Talents in Porto, Portugal is seeking a Customer Service Advisor to join our hybrid team. You will handle customer inquiries, resolve issues, and ensure customers leave conversations satisfied.

Key requirements include French fluency and English at B1 level, plus a willingness to work in an EU environment. Prior customer-facing experience is a plus, and the role is eligible for EU residents without sponsorship.