Polish-Speaking Support Specialist — Relocation to Bulgaria

Mercier Consultancy Group; Portugal; Presencial; EUR 20 000 - 29 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Fully Paid Training

Comprehensive Health Insurance

Fully Paid Relocation Package

Monthly Performance Bonus

€1,500 Signing Bonus

Resumo da oferta

Mercier Consultancy Group seeks a Polish Speaking Support Specialist to join our Sofia-based team in Bulgaria. You will provide high-quality technical and functional support to Polish-speaking customers across multiple channels and collaborate with international colleagues.

The role requires native Polish, strong English, and willingness to relocate. We offer fully paid training, relocation assistance, a competitive monthly salary, a signing bonus, and clear progression within the group.

Qualificações

• Native or fluent Polish (spoken and written).
• Strong proficiency in English to facilitate team communication.
• Previous experience in customer support services or a similar client-facing role is desirable.

Responsabilidades

• Provide high-quality technical and functional support to Polish-speaking customers across multiple communication channels.
• Ensure customer satisfaction by resolving complex inquiries within the customer support services sector.
• Maintain accurate records of customer interactions and service documentation.
• Collaborate with international teams to optimize support workflows and communication standards.
• Stay updated on product knowledge to provide accurate and efficient troubleshooting advice.
• Act as a brand ambassador, ensuring professional representation of the company in every interaction.
• Contribute to the continuous improvement of support protocols within the organization.

Conhecimentos

Polish language

English proficiency

Customer support

Descrição da oferta de emprego

Mercier Consultancy Group seeks a Polish Speaking Support Specialist to join our Sofia-based team in Bulgaria. You will provide high-quality technical and functional support to Polish-speaking customers across multiple channels and collaborate with international colleagues.

The role requires native Polish, strong English, and willingness to relocate. We offer fully paid training, relocation assistance, a competitive monthly salary, a signing bonus, and clear progression within the group.