German-Speaking Customer Support — Relocation to Bulgaria

Mercier Consultancy Group; Portugal; Presencial; EUR 17 000 - 23 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Paid training

Health insurance

Relocation package

Monthly bonus

Career development

Multicultural workplace

Resumo da oferta

Mercier Consultancy Group is seeking motivated German-speaking professionals to join a customer support team based on-site in Sofia, Bulgaria. The role offers a fully paid relocation package, a competitive salary, and a clear career path within the customer support services industry.

You will handle German-language inquiries via phone, email, and live chat, build rapport with clients, and collaborate with cross-functional teams to meet KPIs. English proficiency and EU passport are required.

Qualificações

• Native or fluent German language skills (written and spoken).
• EU passport required; valid for relocation.
• English knowledge to communicate within an international team.
• Experience in customer support is advantageous but not required.
• Proficient with basic computer applications and CRM tools.

Responsabilidades

• Provide German-speaking customer support via phone, email, and live chat.
• Identify needs and offer tailored information and solutions.
• Log and manage all interactions in the CRM.
• Escalate complex issues to internal teams per protocols.
• Collaborate to improve customer experience and processes.
• Meet or exceed KPIs including response times and satisfaction.
• Stay updated on product and service changes for accuracy.
• Contribute to a positive, high-performance team culture.

Conhecimentos

German language

CRM

Customer service

Ferramentas

CRM software

Descrição da oferta de emprego

Mercier Consultancy Group is seeking motivated German-speaking professionals to join a customer support team based on-site in Sofia, Bulgaria. The role offers a fully paid relocation package, a competitive salary, and a clear career path within the customer support services industry.

You will handle German-language inquiries via phone, email, and live chat, build rapport with clients, and collaborate with cross-functional teams to meet KPIs. English proficiency and EU passport are required.