Italian Speaking Support Specialist - Relocation to Sofia

Mercier Consultancy Group; Portugal; Presencial; EUR 13 000 - 20 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive Monthly Salary

Fully Paid Training

Comprehensive Health Insurance

Fully Paid Relocation Package

Monthly Performance Bonus

Resumo da oferta

Mercier Consultancy Group is seeking an Italian Speaking Support Specialist to join our team in Sofia, Bulgaria. You will provide high-quality support to Italian-speaking clients via phone, email, and live chat, resolving inquiries and guiding users through our CRM systems.

This role offers a fully paid relocation package, training, health insurance, and a performance-based monthly bonus. Native Italian required; EU passport or Bulgarian work permit essential; on-site collaboration in a

Qualificações

• Native or fluent Italian (spoken and written) is mandatory.
• Valid EU passport or a valid work permit for Bulgaria.
• On-site work in Sofia, Bulgaria.
• Experience in a customer-facing role, ideally in Customer Support Services.

Responsabilidades

• Provide high-quality Italian-speaking support via phone, email, and live chat.
• Resolve complex inquiries and technical issues with first-contact resolution.
• Maintain accurate records in the CRM system.
• Collaborate with cross-functional teams to improve service delivery.
• Stay updated on products and services to assist users accurately.

Conhecimentos

Italian speaking

Customer support

CRM experience

Communication skills

Team collaboration

Ferramentas

CRM software

Descrição da oferta de emprego

Mercier Consultancy Group is seeking an Italian Speaking Support Specialist to join our team in Sofia, Bulgaria. You will provide high-quality support to Italian-speaking clients via phone, email, and live chat, resolving inquiries and guiding users through our CRM systems.

This role offers a fully paid relocation package, training, health insurance, and a performance-based monthly bonus. Native Italian required; EU passport or Bulgarian work permit essential; on-site collaboration in a