French-Speaking Support Specialist – Porto Relocation Paid

CloserHire; Porto; On-site; EUR 14,000 - 17,000; Full time

Job summary

CloserHire is partnering with a leading global customer experience provider to recruit French-speaking Customer Support Specialists for an exciting Car Rental Services project in Porto. In this role, you will support customers for one of Europe’s leading car rental brands, assisting them throughout their rental journey — before, during, and after rental.

You will handle reservations, inquiries, and post-rental concerns while maintaining professionalism and empathy, delivering service in French

Qualifications

• Customer-oriented mindset with a proactive attitude.
• Good conflict resolution and problem-solving abilities.
• Strong interpersonal and communication skills.
• Ability to identify business opportunities and suggest additional services.
• Good digital and technical skills.
• Strong sales and customer service skills.
• Service experience is preferred.

Responsibilities

• Provide exceptional customer support via phone, email, and messaging.
• Assist customers with car rental reservations and related services.
• Support customers before, during, and after rental, including invoices and agreements.
• Identify customer needs and recommend additional services.
• Deliver personalized and solution-oriented service while maintaining high satisfaction.
• Handle support in both French and English as needed.
• Maintain professionalism and empathy.

Skills

Customer service

Communication

Sales skills

Conflict resolution

Problem solving

Interpersonal skills

Digital skills

Job description

CloserHire is partnering with a leading global customer experience provider to recruit French-speaking Customer Support Specialists for an exciting Car Rental Services project in Porto. In this role, you will support customers for one of Europe’s leading car rental brands, assisting them throughout their rental journey — before, during, and after rental.

You will handle reservations, inquiries, and post-rental concerns while maintaining professionalism and empathy, delivering service in French