French-Speaking Customer Support Specialist – Porto (On-site)

CloserHire; Porto; On-site; EUR 14,000 - 16,000; Full time

Benefits offered by this job

€1,000 Signing Bonus

14 Salaries a Year

Paid Training

Job summary

CloserHire is partnering with a leading global customer experience provider to recruit French-speaking Customer Support Specialists for a Car Rental Services project in Porto. You will support customers for one of Europe’s leading car rental brands, assisting them throughout their rental journey — before, during, and after rental.

The role offers on-site work in Porto with a fixed salary of €1,000 per month paid 14 times a year plus a €2,000 signing bonus, along with relocation support.

Qualifications

• Native or fluent French (C1-C2) required.
• Good English communication; 1+ year contact centre experience preferred.
• Strong sales orientation and customer service focus.

Responsibilities

• Provide exceptional customer support via phone, email, and messaging channels.
• Assist customers with car rental reservations, products, and related services.
• Support customers before rental, during rental, and after rental, including inquiries related to invoices, damages, and rental agreements.
• Identify customer needs and recommend additional services when relevant.
• Deliver personalized and solution-oriented customer service while maintaining high customer satisfaction.
• Handle support in both French and English, depending on customer needs.
• Resolve customer concerns efficiently while maintaining professionalism and empathy.
• Collaborate with colleagues and internal teams to ensure an excellent customer journey.

Skills

French (C1-C2)

English (1+ year)

Sales skills

Customer service

Digital skills

Interpersonal skills

Problem solving

Proactive mindset

Job description

CloserHire is partnering with a leading global customer experience provider to recruit French-speaking Customer Support Specialists for a Car Rental Services project in Porto. You will support customers for one of Europe’s leading car rental brands, assisting them throughout their rental journey — before, during, and after rental.

The role offers on-site work in Porto with a fixed salary of €1,000 per month paid 14 times a year plus a €2,000 signing bonus, along with relocation support.