French-Speaking Support Specialist – Drone Repair & After-Sales

Pkrecruiting; Lisboa; Presencial; EUR 24 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance from day one

Paid training and onboarding

Career development opportunities

Permanent accommodation provided

Resumo da oferta

CloserHire is recruiting for a French-speaking Customer Support Specialist to join a drone technology after-sales project in Lisbon. You will handle after-sales support, technical queries, and troubleshooting across phone, email, and chat, ensuring a positive customer experience.

The role emphasizes empathy, fast issue resolution, and collaboration to improve products and services. The position is on-site in Lisbon, with a 40-hour work week, rotational shifts 08:00–22:00, and a comprehensive

Qualificações

• Fluent French (C1/C2) and good command of English.
• 1 year experience in BPO or Tech Support is preferred.
• Strong communication, interpersonal skills and customer-oriented approach.

Responsabilidades

• Provide after-sales and technical support to customers via phone, email, and chat.
• Assist users with repair inquiries and troubleshooting for drone products.
• Handle complaints empathetically and resolve issues to ensure high-quality experience.
• Collect and analyze customer feedback to improve processes and collaborate with the team.

Conhecimentos

French fluency (C1/C2)

English proficiency

BPO/Tech support experience

Multitasking in fast-paced environment

Descrição da oferta de emprego

CloserHire is partnering with a leading international company to recruit French-speaking Customer Support Specialists for a drone technology after-sales project in Lisbon. In this role, you will provide professional repair and after-sales support for drone products, assisting customers with technical inquiries, troubleshooting, and guidance. You will ensure a positive customer experience by resolving issues efficiently, managing complaints with empathy, and contributing to continuous improvement of products and services. Your Role Provide after-sales and technical support to customers via phone, email, and chat Assist users with repair inquiries and troubleshooting, including guidance on product use Handle complaints professionally and empathetically, ensuring a high-quality experience Collect and analyze customer feedback to improve product and service processes Collaborate with team members to achieve departmental and performance goals Maintain professionalism and provide timely solutions to customer issues Your Qualifications Fluent French (C1/C2) and good command of English 1 year experience in BPO or Tech Support Strong communication and interpersonal skills Customer-oriented, empathetic, and solution-focused Comfortable handling technical issues and guiding customers effectively Previous experience in customer support or technical support is a plus Ability to manage multiple cases in a fast-paced environment Team player with a proactive and responsible attitude The Offer Full-time on-site position in Lisbon 40-hour work week with 8-hour days and 1-hour lunch break Rotational shifts Monday to Sunday, 08:00 – 22:00 Paid annual leave and public holidays with compensatory days if working on holidays Competitive salary package including meal allowance, holiday, and Christmas bonus Health insurance from day one Paid training and structured onboarding for the role Career development opportunities in technical customer support International and multicultural work environment Full support from CloserHire throughout the recruitment and onboarding process

Relocation

permanent accomodation provided - check project files in drive