French Customer Support & CRM Specialist

Francisco CI; Lisboa; Presencial; EUR 22.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Complete paid training

Private health insurance after contract signature

Free Portuguese language classes

Many other benefits

Descripción de la vacante

An international outsourcing company in Lisbon seeks an Entry-level position focused on customer interaction and satisfaction. Responsibilities include handling requests via various channels, delivering quality service for post-sales, and providing sales support. Candidates must speak French at a C2 level and possess good English skills, along with strong communication abilities. The role offers paid training and health insurance after signing the contract, along with free Portuguese language classes and other benefits.

Formación

• Speak French at a C2 level and have a good English level (B2).
• Good communication and soft skills.
• EU passport or full working rights in Portugal.

Responsabilidades

• Handle incoming user requests via telephone, email, and chat.
• Aim for highest Customer Satisfaction Survey scores.
• Deliver high‑calibre service for post‑sales requests.
• Provide inbound sales support and promote products.
• Log and follow up on orders or requests in CRM.

Conocimientos

client relationship management

inbound marketing

good communication skills

crm management

French

good English

customer service

willingness to learn

communication

English fluency

outbound calls

customer support

soft skills

crm

sales support

Descripción del empleo

An international outsourcing company in Lisbon seeks an Entry-level position focused on customer interaction and satisfaction. Responsibilities include handling requests via various channels, delivering quality service for post-sales, and providing sales support. Candidates must speak French at a C2 level and possess good English skills, along with strong communication abilities. The role offers paid training and health insurance after signing the contract, along with free Portuguese language classes and other benefits.