French-Speaking IT Account Manager — Porto

Cross Border Talents; Porto; On-site; EUR 11,000 - 12,000; Full time

Benefits offered by this job

Private health insurance

Meal allowance

Productivity bonus

Attendance bonus

Employment contract

Paid training

Career development opportunities

Discounts and partnerships

Job summary

Cross Border Talents in Porto, Portugal, is seeking a Customer Service Associate for an e-commerce and sport IT client. You will make and receive calls, respond to back‑office requests, handle objections, and demonstrate sales aptitude across various projects.

Requirements include fluent French (C1/C2), strong interpersonal skills, and solid IT knowledge. The role is on site with potential telework after 3–4 months, 40 hours/week, Monday to Saturday.

Qualifications

• Fluent in French (spoken and written) at C1/C2 level.
• Strong interpersonal and communication abilities.
• Demonstrates proactive approach and can suggest improvements.
• Good theoretical and practical knowledge of IT.
• Experience in customer relations is a plus and Porto-area residency is required.
• Willing to work on-site with optional telework after initial period.

Responsibilities

• Make and receive calls from clients and respond to requests.
• Respond to back-office requests and document interactions.
• Demonstrate sales aptitude across different projects.
• Effectively handle objections and complaints from clients.
• Utilize various computer applications in daily tasks.

Skills

French proficiency (C1/C2)

Interpersonal skills

Sales aptitude

Proactive approach

IT knowledge

Customer relations experience (asset)

Job description

Cross Border Talents in Porto, Portugal, is seeking a Customer Service Associate for an e-commerce and sport IT client. You will make and receive calls, respond to back‑office requests, handle objections, and demonstrate sales aptitude across various projects.

Requirements include fluent French (C1/C2), strong interpersonal skills, and solid IT knowledge. The role is on site with potential telework after 3–4 months, 40 hours/week, Monday to Saturday.