French‑Speaking Helpdesk Support Technician (m/f/x)

AVEC Human Resources Services

Porto

Hybride

EUR 13 000 - 16 000

Plein temps

Il y a 3 jours

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Avantages offerts par ce poste

Health insurance

Meal allowance

Training compensation: 185.60 €/week (

Résumé du poste

AVEC Human Resources Services seeks a French‑speaking Helpdesk Support Technician to support users of a financial platform. The role combines remote work in Portugal with quarterly on‑site visits to Porto. You will handle requests, provide third‑line assistance, troubleshoot, and ensure data integrity.

The Training period lasts 12 working days, with English delivery and a weekly net training pay. The employment contract is initially 12 months post training, with potential extension and permanent

Qualifications

French C2 is mandatory
English B2 is mandatory
Based in Portugal
Knowledge of MySQL required
Experience with Postman preferred
Familiar with Slack and MS Office tools
Strong communication, troubleshooting and problem solving
Ability to manage support tickets efficiently
Teamwork and willingness to learn

Responsabilités

Handle incoming support requests from users via phone, email, or chat
Provide third‑line technical assistance for software applications
Analyze issues, errors, and data inconsistencies
Support users in resolving technical problems related to specific applications
Follow established protocols and ensure accurate use of tools
Verify customer data in the database to prevent errors
Suggest improvements based on recurring incidents
Participate in training and continuous development activities
Perform additional tasks related to the support function

Connaissances

French language (C2)

English language (B2)

Strong typing

MS Office

Customer-oriented

Ticket management

Teamwork

Problem solving

Outils

MySQL

Postman

Slack

Description du poste

French‑Speaking Helpdesk Support Technician (m/f/x)

Remote in Portugal + Quarterly On‑Site Visit in Porto

About the Role

We are looking for a French‑speaking Helpdesk Support Technician to join a technical support team dedicated to assisting users of a financial and accounting management platform for SMEs. The role involves handling customer requests, troubleshooting issues, and providing third‑level support for internal applications.

Main Responsibilities

Handle incoming support requests from users (phone, email, chat)
Provide third‑line technical assistance for software applications
Analyze issues, errors, and data inconsistencies
Support users in resolving technical problems related to specific applications
Follow established protocols and ensure accurate use of tools
Verify customer data in the database to prevent errors
Suggest improvements based on recurring incidents
Participate in training and continuous development activities
Perform any additional tasks relevant to the support function

Required Skills

French C2 – mandatory
English B2 -mandatory
Already living in Portugal – mandatory
Knowledge of MySQL - mandatory
Knowledge of Postman
Knowledge of Slack
Strong typing skills
MS Office proficiency
Technical troubleshooting and problem‑solving abilities
Strong written and verbal communication
Customer‑oriented mindset
Ability to manage support tickets efficiently
Flexibility, willingness to learn, and teamwork

Training

12 working days, 8 hours/day
Training delivered in English
Includes tools, product knowledge, customer management, and software training
Training compensation: 185.60 € per week (net)
Contract signed after successful completion of training

Working Conditions

40 hours/week, Monday to Friday, between 08:00 and 17:30
Portuguese holiday entitlement (up to 20 days in the first year, then 22 days/year)
1‑month probation period
Remote work model
Mandatory on‑site visit once per quarter at the Porto office

Salary Package (monthly gross example for 22 working days)