French‑Speaking Helpdesk Support Technician

AVEC; Porto; Híbrido; EUR 13.000 - 16.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Meal allowance

Descripción de la vacante

AVEC is seeking a French-speaking Helpdesk Support Technician (m/f/x) to join our tech support team. The role focuses on assisting users of a financial and accounting management platform for SMEs, with remote work in Portugal and quarterly on-site visits to Porto.

You will handle requests, troubleshoot issues, and provide high‑level support, collaborating across teams. Training covers tools, product knowledge, customer management, and software skills, with a daily 40-hour schedule and probation.

Formación

• French C2 required for customer support.
• English B2 required for internal communication.
• Resident in Portugal is mandatory.
• Knowledge of MySQL for data checks and queries.
• Experience with Postman for API testing.
• Familiarity with Slack for team collaboration.
• Strong typing and fast data entry skills.
• Proficient in MS Office applications.
• Troubleshooting and problem‑solving abilities.
• Clear written and verbal communication.
• Customer‑oriented with efficient ticket handling.
• Teamwork and willingness to learn.

Responsabilidades

• Handle French‑language support requests via phone, email and chat.
• Provide third‑line technical assistance for applications.
• Analyze issues, errors and data inconsistencies.
• Assist users with problem resolution for specific apps.
• Follow protocols and ensure correct tool usage.
• Verify customer data in the database to prevent errors.
• Suggest improvements based on recurring incidents.
• Participate in training and ongoing development.
• Perform additional tasks related to the support function.

Conocimientos

French C2

English B2

Portuguese resident

MySQL

Postman

Slack

Typing speed

MS Office

Troubleshooting

Communication

Ticket management

Teamwork

Herramientas

MySQL

Postman

Slack

MS Office

Descripción del empleo

French‑Speaking Helpdesk Support Technician (m/f/x)

Remote in Portugal + Quarterly On‑Site Visit in Porto

About the Role

We are looking for a French‑speaking Helpdesk Support Technician to join a technical support team dedicated to assisting users of a financial and accounting management platform for SMEs. The role involves handling customer requests, troubleshooting issues, and providing third‑level support for internal applications.

Main Responsibilities

• Handle incoming support requests from users (phone, email, chat)
• Provide third‑line technical assistance for software applications
• Analyze issues, errors, and data inconsistencies
• Support users in resolving technical problems related to specific applications
• Follow established protocols and ensure accurate use of tools
• Verify customer data in the database to prevent errors
• Suggest improvements based on recurring incidents
• Participate in training and continuous development activities
• Perform any additional tasks relevant to the support function

Required Skills

• French C2 – mandatory
• English B2 -mandatory
• Already living in Portugal – mandatory
• Knowledge of MySQL - mandatory
• Knowledge of Postman
• Knowledge of Slack
• Strong typing skills
• MS Office proficiency
• Technical troubleshooting and problem‑solving abilities
• Strong written and verbal communication
• Customer‑oriented mindset
• Ability to manage support tickets efficiently
• Flexibility, willingness to learn, and teamwork

Training

• 12 working days, 8 hours/day
• Training delivered in English
• Includes tools, product knowledge, customer management, and software training
• Training compensation: 185.60 € per week (net)
• Contract signed after successful completion of training

Working Conditions

• 40 hours/week, Monday to Friday, between 08:00 and 17:30
• Portuguese holiday entitlement (up to 20 days in the first year, then 22 days/year)
• 1‑month probation period
• Remote work model
• Mandatory on‑site visit once per quarter at the Porto office

Salary Package (monthly gross example for 22 working days)

• Base salary: 998 €
• Holiday allowance: 83.17 €
• Christmas allowance: 83.17 €
• Meal allowance: 154 €
• Total package: 1,318.34 €
• Total cash compensation: 1,318.34 €

Contract Details

• Selection Agreement during training
• Employment contract with uncertain term (12 months) after training
• Possibility of permanent contract after 2 years
• Health insurance from day one
• Meal allowance via prepaid card
• Holiday and Christmas allowances paid monthly
• Income tax and social security deductions according to Portuguese law

Location

Remote in PortugalQuarterly on‑site visit: Porto