French Speaking Customer Service Agent – E-Health Platform

Cross Border Talents; Viseu; Presencial; EUR 13 000 - 17 000; Tempo integral

Resumo da oferta

Cross Border Talents is seeking a French-speaking Customer Service Agent to join an international team based in Braga, Portugal. You will support users of a digital application, handling questions about features, account management, balances, and available services, primarily via inbound calls.

The role emphasizes a professional and positive customer experience. Required are native or fluent French, excellent communication, and a customer-focused approach.

Qualificações

• Fluent or native-level French proficiency.
• Excellent communication and interpersonal skills.
• Customer-oriented and professional approach.
• Comfortable providing support by phone.
• Ability to understand and explain digital applications and their features.
• Must reside in Portugal near Braga.
• Previous customer service experience is a plus.

Responsabilidades

• Assist customers with questions regarding the application and its features.
• Provide support primarily through inbound calls.
• Help customers with account creation and balance management.
• Explain the application's services and features clearly.
• Provide accurate and professional information to customers.
• Handle customer inquiries with patience and empathy.
• Ensure a high-quality customer experience during every interaction.

Conhecimentos

French

Communication skills

Customer-oriented

Phone support

Digital apps knowledge

Portugal resident near Braga

Customer service experience

Descrição da oferta de emprego

We are looking for a French-Speaking Customer Service Agent to join an international team in Braga, Portugal.

In this role, you will provide customer support to users of a digital application, helping them with questions related to app features, account management, balances, and available services. You will primarily assist customers through inbound calls while ensuring a professional and positive customer experience.

Key Responsibilities

• Assist customers with questions regarding the application and its features.
• Provide support primarily through inbound calls.
• Help customers with account creation and balance management.
• Explain the application's services and features clearly.
• Provide accurate and professional information to customers.
• Handle customer inquiries with patience and empathy.
• Ensure a high-quality customer experience during every interaction.

Requirements

• Fluent or native-level proficiency in French.
• Excellent communication and interpersonal skills.
• Customer-oriented and professional approach.
• Comfortable providing support by phone.
• Ability to understand and explain digital applications and their features.
• Must already be residing in Portugal and living in or near Braga.
• Previous customer service experience is a plus.