French-Speaking Customer Support for Healthcare Platform

The lemon Consulting; Braga; Híbrido; EUR 11 000 - 12 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Travel perks

Career growth

Supportive team

Travel discounts

Resumo da oferta

The lemon Consulting is seeking a Customer Service Representative in Braga, Portugal, working a hybrid schedule for a fixed-term role of 6 months with the possibility of extension or permanent contract. The role focuses on assisting healthcare professionals via phone and email, delivering product guidance and remote training, and collaborating with cross-functional teams to ensure top-quality service.

The ideal candidate is fluent in French (C2) and English (B2), has strong communication and

Qualificações

• Native / fluent in French (C2) and English (B2)
• Excellent communication with a customer focus
• Experience in contact center or customer service preferred
• Product or technical support experience is a plus
• Interest in electric vehicle charging and sustainable energy solutions
• Strong troubleshooting and ability to analyze complex issues
• Adaptability in a fast-paced environment

Responsabilidades

• Advise healthcare professionals by phone on the software use, handling inbound requests and outbound calls
• Train users remotely on services and platform features
• Handle customer requests received by email promptly and accurately
• Answer client questions and provide clear guidance on product usage
• Collaborate with sales, marketing and product teams to ensure customer satisfaction

Conhecimentos

French/Customer service

Communication

Troubleshooting

Adaptability

Descrição da oferta de emprego

The lemon Consulting is seeking a Customer Service Representative in Braga, Portugal, working a hybrid schedule for a fixed-term role of 6 months with the possibility of extension or permanent contract. The role focuses on assisting healthcare professionals via phone and email, delivering product guidance and remote training, and collaborating with cross-functional teams to ensure top-quality service.

The ideal candidate is fluent in French (C2) and English (B2), has strong communication and