French-Speaking FinTech Support Pro – Porto

CB Talents; Porto; On-site; EUR 11,000 - 12,000; Full time

Benefits offered by this job

Performance bonus

Meal allowance

Paid training

Career growth

Discounts

Job summary

CB Talents in Porto is seeking a French-speaking customer support specialist to assist customers with online banking activities in a purely supportive capacity. The role is on-site and requires working 40 hours per week on a rotating schedule, with Sundays off and one additional rotating weekday off.

You will provide professional assistance via phone and email, helping users navigate digital banking tools, platforms, and services while ensuring data confidentiality.

Qualifications

• Native or fluent French (C1/C2) in speaking and writing.
• Comfort navigating digital platforms, banking apps, IT tools.

Responsibilities

• Provide professional, clear, and empathetic French-speaking customer support via phone and email.
• Help customers navigate online banking tools, digital services, and platform features.
• Assist with everyday banking transactions, payment methods, account inquiries, and procedures.
• Address inquiries calmly while maintaining confidentiality and data protection standards.

Skills

French fluency

Technical aptitude

Customer focus

Shift flexibility

Job description

CB Talents in Porto is seeking a French-speaking customer support specialist to assist customers with online banking activities in a purely supportive capacity. The role is on-site and requires working 40 hours per week on a rotating schedule, with Sundays off and one additional rotating weekday off.

You will provide professional assistance via phone and email, helping users navigate digital banking tools, platforms, and services while ensuring data confidentiality.