French-Speaking Digital Banking Support Specialist

CallForTalents; Rio Tinto; Vor Ort; EUR 17.000 - 21.000; Vollzeit

Benefits dieser Stelle

Relocation support

Paid initial training

Zusammenfassung

CallForTalents in Porto, Portugal, is seeking a Digital Banking Customer Service Consultant for a 100% online bank. You will be the trusted point of contact for customers, handling inquiries in French and guiding them through online banking features, with no sales duties.

The role is on-site with rotating shifts, paid initial training, relocation support, and clear paths toward specialist or management roles within a fully digital banking project.

Qualifikationen

• French at C1 level or above (spoken and written).
• Excellent communication and customer service focus.
• Comfort with digital tools and online banking platforms.

Aufgaben

• Provide remote support to customers, offering personalised, clear and professional assistance.
• Answer customer enquiries by phone and email.
• Guide customers on how to use online banking services.
• Assist customers with their everyday banking transactions.
• Provide accurate information about accounts, payment methods and banking procedures.
• Handle customer requests with care, confidentiality and professionalism.
• Ensure a smooth, high-quality customer experience.

Kenntnisse

French (C1)

Communication skills

Customer service

Digital literacy

Attention to detail

Discretion

Jobbeschreibung

CallForTalents in Porto, Portugal, is seeking a Digital Banking Customer Service Consultant for a 100% online bank. You will be the trusted point of contact for customers, handling inquiries in French and guiding them through online banking features, with no sales duties.

The role is on-site with rotating shifts, paid initial training, relocation support, and clear paths toward specialist or management roles within a fully digital banking project.