French-Speaking FinTech Support Specialist - Porto (On-site)

Cross Border Talents; Porto; On-site; EUR 11,000 - 12,000; Full time

Benefits offered by this job

Monthly bonuses

Meal allowance

Paid training

Career progression

Perks & discounts

Job summary

Cross Border Talents in Porto is seeking a fluent French-speaking Customer Support Agent to assist customers with daily online banking activities in a purely supportive role—no sales targets apply. You will provide professional assistance via phone and email, guiding users through digital banking tools and platform features.

The role requires native or high-level French communication, comfort with banking apps, and a customer-centric mindset.

Qualifications

• Language Skills: Native or fluent French (C1/C2) in speaking and writing.
• Technical aptitude: Comfortable navigating digital platforms, banking apps, and IT tools.
• Customer-centric: Strong communication, problem-solving, and attention to detail.
• Flexibility: 40 hours per week on rotating shifts with specific weekend layout.

Responsibilities

• Provide professional French-speaking customer support via phone and email.
• Help customers navigate online banking tools and platform features.
• Assist with everyday banking transactions and account inquiries.
• Address inquiries calmly while ensuring confidentiality and data protection.

Skills

French (C1/C2)

Technical aptitude

Customer-centric

Flexible schedule

Job description

Cross Border Talents in Porto is seeking a fluent French-speaking Customer Support Agent to assist customers with daily online banking activities in a purely supportive role—no sales targets apply. You will provide professional assistance via phone and email, guiding users through digital banking tools and platform features.

The role requires native or high-level French communication, comfort with banking apps, and a customer-centric mindset.