French Digital Banking Support Specialist (Porto)

CallForTalents; Porto; On-site; EUR 18,000 - 27,000; Full time

Benefits offered by this job

Relocation support

Paid training

Career growth opportunities

Job summary

CallForTalents in Porto is seeking a Digital Banking Customer Service Consultant to support French-speaking customers for a fully digital bank. You will be the trusted contact for everyday banking tasks, delivering clear, professional assistance by phone and email with no sales duties.

The role includes on-site work in Porto, three weeks of paid training, relocation support, and a monthly gross salary with a performance bonus and meal allowance, with clear career paths in a digital banking

Qualifications

• French at C1 level (spoken and written).
• Excellent communication and customer service focus.
• Ability to use digital tools for banking tasks.

Responsibilities

• Provide remote support to customers via phone and email.
• Guide customers on online banking services.
• Help with everyday banking transactions and payments.
• Provide accurate information about accounts and procedures.
• Handle requests with confidentiality and professionalism.
• Ensure a high-quality customer experience.

Skills

French (C1)

Customer service

Communication skills

Tools

CRM software

Email handling

Job description

CallForTalents in Porto is seeking a Digital Banking Customer Service Consultant to support French-speaking customers for a fully digital bank. You will be the trusted contact for everyday banking tasks, delivering clear, professional assistance by phone and email with no sales duties.

The role includes on-site work in Porto, three weeks of paid training, relocation support, and a monthly gross salary with a performance bonus and meal allowance, with clear career paths in a digital banking