French-Speaking Digital Banking Customer Service Consultant (Porto)

CallForTalents; Rio Tinto; On-site; EUR 17,000 - 21,000; Full time

Benefits offered by this job

Relocation support

Paid initial training

Job summary

CallForTalents in Porto, Portugal, is seeking a Digital Banking Customer Service Consultant for a 100% online bank. You will be the trusted point of contact for customers, handling inquiries in French and guiding them through online banking features, with no sales duties.

The role is on-site with rotating shifts, paid initial training, relocation support, and clear paths toward specialist or management roles within a fully digital banking project.

Qualifications

• French at C1 level or above (spoken and written).
• Excellent communication and customer service focus.
• Comfort with digital tools and online banking platforms.

Responsibilities

• Provide remote support to customers, offering personalised, clear and professional assistance.
• Answer customer enquiries by phone and email.
• Guide customers on how to use online banking services.
• Assist customers with their everyday banking transactions.
• Provide accurate information about accounts, payment methods and banking procedures.
• Handle customer requests with care, confidentiality and professionalism.
• Ensure a smooth, high-quality customer experience.

Skills

French (C1)

Communication skills

Customer service

Digital literacy

Attention to detail

Discretion

Job description

Join a team in Porto as a Digital Banking Customer Service Consultant. Are you looking to start or develop your career in banking? You will become a trusted point of contact for customers managing their everyday banking transactions for a 100% online bank, providing support in French and delivering a high-quality customer experience, without sales responsibilities.

Key points

• Location: Porto, Portugal, a vibrant coastal city known for its historic charm, rich culture and delicious cuisine
• Work model: On-site
• Language: French
• Contract: Full-time employment contract
• Schedule: Rotating shifts. Monday to Friday, 7:00 AM to 7:00 PM, and Saturday, 8:00 AM to 5:00 PM. Two days off per week, with Sundays always off and one additional rotating day off
• Compensation: Monthly gross salary, plus a monthly performance bonus and a net meal allowance for each working day
• Training: Paid initial training lasting three weeks, with personalised support from your first day
• Relocation: Relocation support provided
• Career: Development opportunities towards specialist or management positions, within a well-established banking project in a fully digital environment

Responsibilities

• Provide remote support to customers, offering personalised, clear and professional assistance
• Answer customer enquiries by phone and email
• Guide customers on how to use online banking services
• Assist customers with their everyday banking transactions
• Provide accurate information about accounts, payment methods and banking procedures
• Handle customer requests with care, confidentiality and professionalism
• Ensure a smooth, high-quality customer experience

Requirements

• French at C1 level or above, spoken and written
• Excellent communication skills
• Strong focus on customer service and satisfaction
• Good command of digital tools
• Attention to detail, organisation and discretion
• Ability to handle sensitive requests calmly and professionally

Preferred

• Previous experience in banking or customer relations