French-Speaking FinTech Customer Support Specialist (Porto)

Cross Border Talents; Lisboa; Presencial; EUR 11.000 - 12.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Performance bonus

Meal allowance

Training provided

Full-time contract

Career growth

Discounts & partnerships

Descripción de la vacante

Cross Border Talents in Porto, Portugal, is hiring a French-speaking customer support advisor to assist customers with daily online banking activities. This full-time, on-site role focuses on providing trusted guidance without sales targets and emphasizes a customer-first approach.

You will help users navigate online banking tools, handle transactions, and answer questions while upholding data protection standards. The position offers training and career growth opportunities.

Formación

• Native or fluent French (C1/C2) in spoken and written communication.
• Comfortable navigating digital platforms and banking apps.
• Customer-centric mindset with strong communication and problem-solving skills.

Responsabilidades

• Provide professional, clear, and empathetic assistance to French-speaking customers via phone and email.
• Help customers navigate online banking tools, digital services, and platform features.
• Assist with everyday banking transactions, payment methods, account inquiries, and general procedures.
• Address inquiries calmly and professionally while maintaining confidentiality and data protection standards.

Conocimientos

French language

Customer focus

Problem solving

Attention to detail

Descripción del empleo

Cross Border Talents in Porto, Portugal, is hiring a French-speaking customer support advisor to assist customers with daily online banking activities. This full-time, on-site role focuses on providing trusted guidance without sales targets and emphasizes a customer-first approach.

You will help users navigate online banking tools, handle transactions, and answer questions while upholding data protection standards. The position offers training and career growth opportunities.