French-Speaking Digital Banking Advisor – Porto (On-Site)

Cross Border Talents; Rio Tinto; On-site; EUR 15,000 - 21,000; Full time

Benefits offered by this job

Relocation support

Performance bonus

Meal allowance

Paid training

Job summary

Cross Border Talents in Porto, Portugal is seeking a Digital Banking Customer Service Consultant to join our fully digital banking project. You will be the trusted point of contact for customers, handling everyday banking tasks, guiding them through online services, and delivering a high-quality experience with no sales obligations.

The role requires French language proficiency, strong communication, and a customer-first mindset.

Qualifications

• French at C1 level or above (spoken and written).
• Excellent communication skills with customers.
• Strong focus on customer service and satisfaction.
• Good command of digital tools.
• Attention to detail, organisation and discretion.
• Ability to handle sensitive requests calmly and professionally.

Responsibilities

• Provide remote support to customers, offering personalised, clear and professional assistance.
• Answer customer enquiries by phone and email.
• Guide customers on how to use online banking services.
• Assist customers with everyday banking transactions.
• Provide accurate information about accounts, payment methods and banking procedures.
• Handle customer requests with care, confidentiality and professionalism.
• Ensure a smooth, high-quality customer experience.

Skills

French (C1)

Excellent communication

Customer service focus

Digital tools proficiency

Attention to detail

Discretion

Calm handling of sensitive requests

Job description

Cross Border Talents in Porto, Portugal is seeking a Digital Banking Customer Service Consultant to join our fully digital banking project. You will be the trusted point of contact for customers, handling everyday banking tasks, guiding them through online services, and delivering a high-quality experience with no sales obligations.

The role requires French language proficiency, strong communication, and a customer-first mindset.