French-Speaking Digital Banking Advisor – Porto (On-site)

Cross Border Talents; Porto; On-site; EUR 20,000 - 26,000; Full time

Benefits offered by this job

Relocation support

Paid initial training

Performance bonus

Meal allowance

Job summary

Cross Border Talents is hiring a Digital Banking Customer Service Consultant in Porto to support customers of a 100% digital bank. You will handle inquiries in French, guide customers through online banking, and resolve issues with a strong emphasis on quality service.

Training is provided, with relocation support for the right candidate. The role operates on-site with rotating shifts, offering an opportunity for growth into specialist or leadership positions within a major digital banking

Qualifications

• Must speak French at C1 level, written and spoken.
• Strong focus on customer service and satisfaction.
• Excellent communication and listening skills.
• Proficient with digital tools and online banking platforms.

Responsibilities

• Provide remote/onsite support to customers with personalised assistance.
• Answer inquiries by phone and email.
• Guide customers on how to use online banking services.
• Assist with everyday banking transactions and provide accurate information.

Skills

French language proficiency (C1)

Customer service

Communication skills

Digital tools

Tools

CRM software

Email/phone handling systems

Job description

Cross Border Talents is hiring a Digital Banking Customer Service Consultant in Porto to support customers of a 100% digital bank. You will handle inquiries in French, guide customers through online banking, and resolve issues with a strong emphasis on quality service.

Training is provided, with relocation support for the right candidate. The role operates on-site with rotating shifts, offering an opportunity for growth into specialist or leadership positions within a major digital banking