French-Speaking Digital Banking Advisor (Porto)

Lingo-nova; Porto; Vor Ort; EUR 9.500 - 14.000; Vollzeit

Benefits dieser Stelle

Fixed salary €953 gross/month

Monthly bonus up to €125

Meal allowance €6 net per working day

Three weeks of paid training

Career development opportunities

Zusammenfassung

Lingo-nova in Porto seeks a Digital Banking Customer Service Consultant to support customers of a fully online bank in French. This role focuses on advising, reassuring and assisting customers, with no sales duties.

You will provide remote support by phone and email, guide users through online banking, and handle everyday transactions while maintaining confidentiality and professionalism. On-site work in Porto is required.

Qualifikationen

• French proficiency at C1 level or above, both spoken and written.
• Excellent communication skills.
• Strong focus on customer service and satisfaction.
• Good command of digital tools.
• Attention to detail, organisation and discretion.
• Ability to handle sensitive requests calmly and professionally.
• Previous experience in banking or customer relations is an advantage.
• Ability to work on-site in Porto, Portugal.

Aufgaben

• Provide remote support to customers, offering personalised, clear and professional assistance.
• Answer customer enquiries by phone and email.
• Guide customers on how to use online banking services.
• Assist customers with their everyday banking transactions.
• Provide accurate information about accounts, payment methods and banking procedures.
• Handle customer requests with care, confidentiality and professionalism.
• Ensure a smooth and high-quality customer experience.

Kenntnisse

French C1 proficiency

Excellent communication

Customer service focus

Digital tools proficiency

Attention to detail

Discretion

Banking experience (adv)

On-site Porto

Jobbeschreibung

Lingo-nova in Porto seeks a Digital Banking Customer Service Consultant to support customers of a fully online bank in French. This role focuses on advising, reassuring and assisting customers, with no sales duties.

You will provide remote support by phone and email, guide users through online banking, and handle everyday transactions while maintaining confidentiality and professionalism. On-site work in Porto is required.