French-Speaking CX Specialist — Relocate to Sofia

Mercier Consultancy Group; Portugal; On-site; EUR 20,000 - 29,000; Full time

Benefits offered by this job

Competitive monthly salary

Fully paid training

Health insurance

Fully paid relocation package (flight,

transfer, hotel)

Monthly performance bonus

Multicultural work environment in Софi

Career development paths

Job summary

Mercier Consultancy Group is seeking a French Speaking CX Specialist to join our Sofia-based operations. You will deliver omnichannel support to international clients, resolve inquiries with empathy, and maintain CRM records while collaborating with multiple teams to enhance the customer experience.

The ideal candidate speaks native/fluent French and English, has prior CX or contact center experience, and is willing to relocate to Bulgaria.Training is fully paid, and a relocation package is

Qualifications

• Fluent French spoken and written.
• Proficient English for international communication.
• Experience in customer support or contact center environments is valued.
• Strong communication and problem-solving abilities.
• Willingness to relocate to Sofia, Bulgaria.

Responsibilities

• Provide omnichannel support to international clients within Customer Support Services.
• Resolve inquiries with empathy and efficiency, ensuring high-quality resolutions.
• Keep accurate records of customer interactions in CRM systems.
• Collaborate with cross-functional teams to identify trends and improve CX.
• Maintain professional standards as a French Speaking CX Specialist in Bulgaria.
• Participate in training to ensure top-tier service delivery.
• Meet and aim to exceed individual and team KPIs.
• Native or fluent French (spoken and written).
• Valid EU passport (mandatory).
• Willingness to relocate to Sofia for this opportunity.
• Proficiency in English to support international office culture.

Skills

French language

English language

Customer service

Communication

Job description

Mercier Consultancy Group is seeking a French Speaking CX Specialist to join our Sofia-based operations. You will deliver omnichannel support to international clients, resolve inquiries with empathy, and maintain CRM records while collaborating with multiple teams to enhance the customer experience.

The ideal candidate speaks native/fluent French and English, has prior CX or contact center experience, and is willing to relocate to Bulgaria.Training is fully paid, and a relocation package is