French-Speaking CX Specialist: Relocate to Sofia

Mercier Consultancy MD; Portugal; Presencial; EUR 17 000 - 26 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Fully Paid Relocation Package

Health Insurance

Fully Paid Training

Monthly Performance Bonus

Multicultural work environment

Career development

Resumo da oferta

Mercier Consultancy Group in Bulgaria is seeking a French Speaking CX Specialist to deliver exceptional omnichannel support to international clients. The role requires native or fluent French, English proficiency, and a willingness to relocate to Sofia for this career-defining opportunity.

You will join a fast-paced customer support team, participate in ongoing product and communication training, and work toward ambitious KPIs.

Qualificações

• Native or fluent French (spoken and written).
• Strong communication skills and a passion for helping people.
• Proficiency in English for international collaboration.

Responsabilidades

• Deliver exceptional omnichannel support to international clients.
• Resolve complex inquiries with empathy and high-quality resolutions.
• Maintain accurate records in CRM systems.
• Collaborate with cross-functional teams to improve experience.
• Meet and exceed team KPIs and performance metrics.
• Participate in ongoing product and communication training.

Conhecimentos

French fluency

Descrição da oferta de emprego

Mercier Consultancy Group in Bulgaria is seeking a French Speaking CX Specialist to deliver exceptional omnichannel support to international clients. The role requires native or fluent French, English proficiency, and a willingness to relocate to Sofia for this career-defining opportunity.

You will join a fast-paced customer support team, participate in ongoing product and communication training, and work toward ambitious KPIs.