Polish Speaking CX Specialist - Work In Sofia, Bulgaria

Mercier Consultancy MD; Portugal; On-site; EUR 20,000 - 31,000; Full time

Benefits offered by this job

Competitive monthly salary

Fully paid training

Comprehensive Health Insurance

Fully paid relocation package

Attractive monthly performance bonus

Career development paths

Job summary

Mercier Consultancy Group is seeking a Polish Speaking CX Specialist to join our on-site team in Sofia, Bulgaria. You will provide premium support via phone, email, and chat, ensuring timely, accurate resolutions for Polish-speaking customers.

You will stay updated on product changes, document interactions in CRM, and collaborate across teams to elevate service quality. A relocation package and performance bonus are available.

Qualifications

• Polish language proficiency (native or fluent) required.
• Professional English proficiency for an international office environment.
• EU passport or right to work in Bulgaria.

Responsibilities

• Deliver premium-level support to customers via phone, email, and live chat.
• Represent clients with excellence for Polish-speaking users.
• Understand product updates and company policies to provide expert guidance.
• Document all interactions in the CRM to ensure service quality and data integrity.
• Collaborate with cross-functional teams to resolve complex issues.
• Strive to meet and exceed individual and team KPIs (response times, CSAT).
• Participate in feedback loops to improve Polish-language service quality.

Skills

Polish language proficiency

English language proficiency

Job description

Polish Speaking CX Specialist

About Mercier Consultancy Group Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with world-class organizations across the European BPO and customer support services landscape. We take pride in our curated approach to career placement, ensuring that every professional finds their perfect fit within the most dynamic multinational environments.

Job Overview

We are currently seeking a talented professional for a Polish Speaking CX Specialist position in Bulgaria, based on-site in the vibrant city of Sofia. This is an exceptional opportunity to advance your career within the customer support services industry while enjoying a fully supported international relocation experience.

Key Responsibilities

• Deliver premium-level support to customers via phone, email, and live chat within the fast-paced customer support services sector
• Represent our clients with excellence, ensuring that the Polish-speaking user base receives timely and accurate resolutions
• Maintain a deep understanding of product updates and company policies to provide expert guidance to users
• Document all interactions meticulously within the CRM system to ensure high-quality service tracking and data integrity
• Collaborate with cross-functional teams to elevate complex customer issues and contribute to overall service excellence
• Strive to meet and exceed personal and team KPIs, including response times and customer satisfaction scores
• Actively participate in feedback loops to help improve the quality of service provided in the Polish language market

Requirements

• Native or fluent Polish (spoken and written) proficiency is essential for this role
• Professional command of English to facilitate communication within our international office environment
• Valid EU passport or right to work in Bulgaria
• Strong interpersonal skills and a genuine passion for the customer support services industry
• Previous experience in a CX or customer-facing role is considered a significant advantage for this position
• Ability to relocate to Sofia for an exciting on-site Polish Speaking CX Specialist position in Bulgaria

Benefits

What We Offer

• Competitive Monthly Salary
• Fully Paid Training to ensure your success in the role
• Comprehensive Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel) to facilitate your move to Sofia
• Attractive Monthly Performance Bonus based on your individual contribution
• Career development paths within one of the leading customer support services hubs
• And Much More…

Life in Bulgaria

Choosing to pursue jobs in Bulgaria offers a unique blend of historical charm and modern European lifestyle. As you explore the Polish-speaking jobs available in Sofia, you will find a city that boasts a rich cultural heritage, a thriving nightlife, and beautiful mountainous landscapes perfect for weekend escapes. Bulgaria is increasingly becoming a hotspot for international professionals due to its affordable cost of living and welcoming atmosphere.

Our comprehensive relocation package ensures that your transition to Bulgaria is seamless and stress-free. From the moment you land, you will find that the local community in Sofia is incredibly friendly, and the quality of life is exceptional. Whether you are enjoying local cuisine or exploring the ancient streets, living in Bulgaria provides a perfect balance of professional growth and personal enrichment, making it the ideal location for your next career move.