French-Speaking Customer Support Specialist

Cross Border Talents; Lisboa; Presencial; EUR 19 000 - 30 000; Tempo integral

Resumo da oferta

Cross Border Talents is seeking a French Customer Service Representative to be the first point of contact for clients in a multilingual environment from Lisbon, Portugal. You will provide friendly, professional support and guide customers through products and troubleshooting steps.

The role emphasizes strong communication, problem-solving, and a customer-first mindset. You will manage inquiries across phone, email, and chat, and keep detailed records in CRM systems while collaborating with

Qualificações

• 1+ years of experience in customer service or a client-facing role is a plus.
• Excellent communication skills in both written and spoken English (additional languages a plus).
• Strong problem-solving abilities and a customer-first mindset.
• Ability to multitask and work effectively under pressure.

Responsabilidades

• Respond to customer inquiries via phone, email, and chat with professionalism and empathy.
• Resolve issues promptly, ensuring each interaction ends with a satisfied customer.
• Guide clients through products, services, and troubleshooting steps.
• Manage account updates, orders, and service modifications.
• Collaborate with internal teams to handle complex cases efficiently.
• Keep accurate records of all customer interactions in CRM systems.

Conhecimentos

Customer service

Communication skills

Empathy

Multitasking

Ferramentas

CRM software

Descrição da oferta de emprego

Cross Border Talents is seeking a French Customer Service Representative to be the first point of contact for clients in a multilingual environment from Lisbon, Portugal. You will provide friendly, professional support and guide customers through products and troubleshooting steps.

The role emphasizes strong communication, problem-solving, and a customer-first mindset. You will manage inquiries across phone, email, and chat, and keep detailed records in CRM systems while collaborating with