French Customer Service Rep – Lisbon | Career Growth

Cross Border Talents; Lisboa; Presencial; EUR 15 000 - 23 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health coverage

Performance-based bonuses

Training and career development

Resumo da oferta

Cross Border Talents in Lisbon, Portugal, is seeking a French-speaking Customer Service Representative to be the first point of contact for clients. You will provide friendly, professional support to ensure customers feel heard and valued.

Responsibilities include responding via phone, email, and chat, guiding clients through products, updating orders, and collaborating with internal teams to resolve complex issues. English fluency required; additional languages a plus.

Qualificações

• 1+ years of experience in customer service or a client-facing role is a plus.
• Excellent communication skills in both written and spoken English (additional languages a plus).
• Strong problem-solving abilities and a customer-first mindset.
• Ability to multitask and work effectively under pressure.

Responsabilidades

• Respond to customer inquiries via phone, email, and chat with professionalism and empathy.
• Resolve issues promptly, ensuring each interaction ends with a satisfied customer.
• Guide clients through products, services, and troubleshooting steps.
• Manage account updates, orders, and service modifications.
• Collaborate with internal teams to handle complex cases efficiently.
• Keep accurate records of all customer interactions in CRM systems.

Conhecimentos

Customer service experience

English proficiency

Multitasking

Empathy

CRM software

Ferramentas

CRM software

Descrição da oferta de emprego

Cross Border Talents in Lisbon, Portugal, is seeking a French-speaking Customer Service Representative to be the first point of contact for clients. You will provide friendly, professional support to ensure customers feel heard and valued.

Responsibilities include responding via phone, email, and chat, guiding clients through products, updating orders, and collaborating with internal teams to resolve complex issues. English fluency required; additional languages a plus.