French-Speaking Customer Support Specialist Braga

Nordicrecruiters; Braga; Presencial; EUR 18 000 - 22 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Collaborative environment

Structured training

Competitive compensation

International team

Resumo da oferta

Nordicrecruiters is seeking a Customer Service Representative in Braga to handle inquiries, resolve issues, and provide accurate information with a focus on professionalism. The role requires fluent French and good English for collaboration with international teams.

You will be the primary contact for customers via phone, email, and chat, ensuring high-quality support and contributing to customer satisfaction. Training and growth opportunities are provided in a collaborative environment.

Qualificações

• Fluent French required for daily customer interactions.
• Strong written and spoken English to collaborate with international teams.
• Positive, patient, and solution-oriented approach to customer support.
• Excellent organizational skills and attention to detail.
• Experience in customer service is a plus, but enthusiasm and willingness to learn are valued.

Responsabilidades

• Provide responsive, high-quality support to customers via phone, email and chat.
• Listen carefully to customer needs and resolve issues with empathy and efficiency.
• Record customer interactions and outcomes clearly in internal systems.
• Collaborate with colleagues across teams to address complex situations and ensure consistency.
• Stay informed about products, services and policies to deliver accurate assistance.
• Help maintain service quality standards and contribute to continuous improvement.

Conhecimentos

Fluent French

English proficiency

Descrição da oferta de emprego

Nordicrecruiters is seeking a Customer Service Representative in Braga to handle inquiries, resolve issues, and provide accurate information with a focus on professionalism. The role requires fluent French and good English for collaboration with international teams.

You will be the primary contact for customers via phone, email, and chat, ensuring high-quality support and contributing to customer satisfaction. Training and growth opportunities are provided in a collaborative environment.