French Customer Support Specialist in Lisbon

Global Crest Solution; Lisboa; Hybride; EUR 18 000 - 24 000; Plein temps

Avantages offerts par ce poste

Official contract (from Day 1)

Paid training

Competitive salary

First 6 months bonus

Attendance bonus

Meal allowance

Brand discounts

Career growth

Remote after probation

Résumé du poste

Global Crest Solution is seeking a Customer Support Agent in Lisbon to be the first point of contact for customers, handling enquiries, technical issues, orders, deliveries and product questions while ensuring a positive experience. Responsibilities include calls handling, troubleshooting with TechSee, order support, and maintaining English CRM records.

The role offers on-site work with a remote option after 3-4 months based on performance, a competitive salary, training, bonuses, and growth in

Qualifications

• Fluent French language skills.
• English level at B2 or higher.
• Strong communication and problem-solving abilities.
• Customer-oriented mindset.

Responsabilités

• Handle inbound customer calls including sales, after-sales support, product information and delivery inquiries.
• Provide technical troubleshooting using diagnostic tools (e.g., TechSee).
• Assist with orders, deliveries, warranty claims, refunds and replacements.
• Maintain accurate records of customer interactions in English using the CRM system.

Connaissances

Fluent French

English B2

Strong communication

Problem solving

Customer focus

CRM software

Outils

CRM software

Description du poste

Location: Lisbon, Portugal
Work Model: On-site (Remote possibility after 3-4 months, based on performance)
Starting Date: 9 November 2026
Languages: French (Fluent) & English (B2)

About The Role

As a Customer Support Agent, you will be the first point of contact for customers, assisting them with enquiries, technical issues, orders, deliveries, and product-related questions while ensuring a positive customer experience.

Key Responsibilities

• Handle inbound customer calls, including sales, after-sales support, product information, and delivery enquiries.
• Provide technical troubleshooting using diagnostic tools such as TechSee.
• Assist with orders, deliveries, warranty claims, refunds, and replacements.
• Maintain accurate records of customer interactions in English using the CRM system.
• Recommend suitable products and support customers throughout their purchasing journey.
• Escalate complex issues when necessary.

Candidate Requirements

• Fluent French language skills.
• B2 English level.
• Strong communication and problem-solving skills.
• Customer-oriented mindset.

What We Offer

• Official employment contract from Day 1.
• Paid training.
• Competitive salary.
• Guaranteed bonus during the first 6 months.
• Attendance bonus.
• Monthly meal allowance paid in cash.
• Discounts on banking, healthcare, sports, and fashion brands.
• Career growth opportunities within a modern, international team.
• Possibility of working remotely after 3-4 months, depending on performance.