French Customer Support Specialist in Lisbon

Youssef George@Cbtalents; Lisboa; On-site; EUR 17,000 - 21,000; Full time

Benefits offered by this job

Official employment contract from Day

Paid training

Competitive salary

Guaranteed bonus during the first 6 n?

Attendance bonus

Monthly meal allowance paid in cash

Discounts on banking, healthcare, and

Career growth opportunities within a

Possibility of working remotely after

Job summary

Youssef George@Cbtalents in Lisbon, Portugal is seeking a French Customer Support Agent for an international digital services project. You will be the first point of contact, helping customers with inquiries, orders, and product questions to ensure a positive experience.

Fluent French and English (B2) are required, along with strong communication and problem-solving skills. The role is on-site initially, with the possibility of remote work after 3–4 months based on performance, plus a

Qualifications

• Fluent French language skills.
• Proficient in English (B2).
• Strong communication and problem-solving skills.
• Customer-oriented mindset.

Responsibilities

• Handle inbound customer calls, including sales, after-sales support, product information, and delivery enquiries.
• Provide technical troubleshooting using diagnostic tools such as TechSee.
• Assist with orders, deliveries, warranty claims, refunds, and replacements.
• Maintain accurate records of customer interactions in English using the CRM system.
• Recommend suitable products and support customers throughout their purchasing journey.
• Escalate complex issues when necessary.

Skills

Fluent French

English (B2)

Strong communication

Problem-solving

Tools

TechSee

CRM system

Job description

French Customer Support Agent | Digital Services Project

Location: Lisbon, Portugal
Work Model: On-site (Remote possibility after 3–4 months, based on performance)
Starting Date: 9 November 2026
Languages: French (Fluent) & English (B2)

Are you fluent in French and passionate about customer service? Join an international digital services project in Lisbon and become part of a dynamic team helping customers with their online experience.

About the Role

As a Customer Support Agent, you will be the first point of contact for customers, assisting them with enquiries, technical issues, orders, deliveries, and product-related questions while ensuring a positive customer experience.

Key Responsibilities

• Handle inbound customer calls, including sales, after-sales support, product information, and delivery enquiries.
• Provide technical troubleshooting using diagnostic tools such as TechSee.
• Assist with orders, deliveries, warranty claims, refunds, and replacements.
• Maintain accurate records of customer interactions in English using the CRM system.
• Recommend suitable products and support customers throughout their purchasing journey.
• Escalate complex issues when necessary.

Candidate Requirements

• Fluent French language skills.
• B2 English level.
• Strong communication and problem-solving skills.
• Customer-oriented mindset.

What We Offer

• Official employment contract from Day 1.
• Paid training.
• Competitive salary.
• Guaranteed bonus during the first 6 months.
• Attendance bonus.
• Monthly meal allowance paid in cash.
• Discounts on banking, healthcare, sports, and fashion brands.
• Career growth opportunities within a modern, international team.
• Possibility of working remotely after 3–4 months, depending on performance.

Take the next step in your career and join an international team in Lisbon!