French Speaking Customer Support Representative (on-site)

Ignite; Lisboa; Presencial; EUR 10 000 - 12 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

€930 monthly gross (14 payments)

€100 attendance bonus

Meal voucher €7.63 daily

Private medical and life insurance

Relocation housing

Resumo da oferta

Ignite in Lisbon, Portugal is seeking a Payment Support Specialist fluent in French to support French commercial clients of a leading FinTech. This on-site, full-time role involves guiding customers, troubleshooting platform issues, and translating complex financial steps into clear French for enterprise users.

Training is provided from day one, with strong growth opportunities within a global payments team.

Qualificações

• Fluent oral and written French (C1) with functional English (B2) for tools and communication.
• Strong digital comfort and problem-solving in tech support.
• Excellent client-facing communication for enterprise clients.
• Motivation to work in a global corporate FinTech environment.

Responsabilidades

• Provide fast, knowledgeable assistance to business accounts via phone, email, and real-time chat regarding digital payment solutions.
• Diagnose and resolve platform glitches, transaction failures, account access obstacles, and profile setting updates.
• Explain complex financial concepts and policy guidelines in clear French for corporate clients.
• Collaborate with level-two technical teams to resolve complex customer tickets.
• Document case histories and resolution details in French and English across internal systems.

Conhecimentos

French (C1)

English (B2)

Customer support

Tech troubleshooting

Descrição da oferta de emprego

Payment Support Specialist (French Speaking)

Work Location: Lisbon, Portugal

Work Setup: On-site (modern, centrally located office)

Hours & Schedule: Full-time (40 hours per week)

Target Market: French commercial market / FinTech account

Position Summary

Are you looking to accelerate your professional path with a global market leader? We are recruiting customer-oriented individuals to work as Payment Support Specialists for a high-profile corporate account in Lisbon, Portugal. Operating full-time from a contemporary, centrally situated office, you will play an integral role in a top-tier FinTech business handling French commercial clients. In this capacity, you will serve as a main contact point, assisting business users, solving system issues, and cultivating strong client relationships. Complete, fully compensated training is delivered from your start date, making prior FinTech background non-essential.

Main Operational Tasks

• Client Guidance: Provide fast, knowledgeable assistance to business accounts through phone calls, email messaging, and real-time chat platforms regarding digital payment solutions.
• Technical Troubleshooting: Diagnose and resolve platform glitches, transaction failures, account access obstacles, and profile setting updates.
• Simplifying Information: Translate intricate financial concepts, technical steps, and policy guidelines into clear, simple French for corporate clients.
• Team Collaboration: Work hand-in-hand with level-two technical teams to elevate, monitor, and resolve complex customer tickets.
• Data Documentation: Record precise, timely case histories and resolution details in both French and English across internal systems.

Applicant Requirements

• Language Proficiency: Fluent oral and written French skills (minimum C1 level) alongside functional English skills (B2 level) for software tools and internal communication.
• Technical Aptitude: Strong digital comfort, an inquisitive approach to learning, and a natural talent for resolving tech-related issues.
• Client Focus: Outstanding communication skills combined with a sincere desire to support enterprise clients successfully.
• Account Interest: High motivation to thrive within a global corporate environment handling diverse client requests.

Compensation & Perks

• Base Remuneration: €930 gross per month distributed across 14 annual payments (inclusive of mandatory Christmas and summer holiday pay).
• Attendance Incentive: A €100 monthly performance add-on awarded for consistent attendance and punctuality.
• Daily Meal Stipend: €7.63 net daily meal voucher for each day worked on-site.
• Shift Premiums: Extra pay for non-standard working hours or weekend shifts according to Portuguese employment legislation.
• Health & Protection: Comprehensive private medical and life insurance policies active from day one.
• Professional Growth: Transparent career paths backed by routine appraisal reviews and ongoing training initiatives.

Relocation & Support

• Housing: Initial relocation housing provided in a modern, fully furnished shared corporate flat featuring a private bedroom.
• Administrative Guidance: Hands-on assistance from our onboarding team to obtain your NIF (tax code), open a Portuguese bank account, and register for social security.