French Speaking Customer Support Representative at Ignite Travel

Ignite Travel; Almada; Presencial; EUR 13 000 - 15 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Private medical and life insurance

Housing provided

Meal vouchers

Career progression

Relocation assistance

Resumo da oferta

Ignite Travel in Lisbon, Portugal, is seeking a Payment Support Consultant to join our on-site team in a fast-growing international campaign serving French business clients. This full-time role (40 hours) connects you with a high‑profile FinTech account and provides complete training from day one.

You will handle client engagement via phone, email, and live chat; resolve payment and system issues; and translate complex processes into clear French for customers.

Qualificações

• Fluent written and spoken French (C1+).
• B2 level English for internal apps and coordination.
• Demonstrated ability to handle corporate client inquiries.

Responsabilidades

• Provide personalized support to corporate clients via phone, email, and chat.
• Investigate and resolve technical payment issues and access requests.
• Translate complex financial/technical details into clear French for clients.
• Collaborate with senior engineers to escalate and resolve issues.
• Maintain accurate records of client interactions in project databases.

Conhecimentos

French (C1+)

English (B2)

Client support

Troubleshooting

Descrição da oferta de emprego

Become a vital part of an expanding international campaign as a Payment Support Consultant in Lisbon, Portugal. Based on‑site in a high‑tech corporate office, this full‑time role (40 hours per week) connects you directly with a high‑profile FinTech account serving the French business sector.

As a primary advisor on this project, you will manage commercial client relationships, resolve system inquiries, and optimize user engagement with modern payment technologies. Complete, fully paid professional training is provided from day one, so previous specialized experience in finance or technical accounts is not necessary.

Candidates must demonstrate fluent written and spoken French (C1 level or higher) to communicate effectively with clients, along with B2‑level English skills to use internal project applications and coordinate with colleagues.

Primary Campaign Responsibilities

• Client Engagement: Deliver personalized, professional support to corporate clients via phone, email, and live chat regarding digital payment services.
• Issue Resolution: Investigate and address technical errors, payment processing obstacles, and account access requests.
• Clear Communication: Demystify intricate technical and financial procedures into straightforward, practical French for client accounts.
• Internal Synergy: Partner closely with second‑tier technical experts to manage complex escalations and ensure timely project solutions.
• Account Tracking: Keep precise, organized records of all client interactions in both French and English within project management databases.

Earnings & Employee Perks

• Base Compensation: €930 distributed across 14 annual pay periods (including standard holiday and Christmas bonuses).
• Reliability Bonus: €100 monthly incentive tied to attendance and punctuality.
• Food Voucher: Tax‑free daily meal allowance of €7.63 for every day worked.
• Extra Premium: Statutory pay multipliers for specialized working schedules per local labor laws.
• Health Coverage: Comprehensive private medical and life insurance package.
• Professional Advancement: Defined internal promotion tracks and scheduled performance appraisals.

Relocation & Mobility Support

• Shared company housing provided, featuring a private bedroom in a fully furnished apartment during your initial onboarding phase.
• Direct assistance with Portuguese administrative steps, including setting up your tax number (NIF), opening a local bank account, and completing social security registration.

Ideal Candidate Profile

• Fluent command of French, paired with working proficiency in English (B2 level).
• Strong enthusiasm for working within a global project framework and managing key corporate relationships.
• Solid technical aptitude and an analytical approach to troubleshooting.
• Excellent communication skills paired with a dedicated, client‑centered mindset.