French Speaking Customer Support Representative

Ignite; Cascais; Presencial; EUR 10 000 - 12 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Salary package

Attendance incentive

Meal stipend

Shift premiums

Private health insurance

Career growth

Housing assistance

Mobility assistance

Resumo da oferta

Ignite in Lisbon is seeking a Payment Support Specialist to join a dynamic FinTech operation serving corporate clients in France. This on-site, full-time role places you at the heart of our enterprise account management, guiding business accounts and resolving system inquiries.

You will handle client guidance across phone, email, and live chat, troubleshoot software glitches and payment issues, and document cases in French and English.

Qualificações

• Fluent in written and spoken French (C1) with working proficiency in English (B2) for enterprise tools and internal communication.
• Strong client-focus with excellent interpersonal skills and a results-driven attitude.
• Willingness to work on-site in Lisbon and adapt to a fast-paced FinTech environment.

Responsabilidades

• Deliver prompt, professional assistance to corporate accounts via phone, email, and live chat regarding payment technology products.
• Detect and troubleshoot software glitches, payment processing errors, login credentials, and user administrative requests.
• Collaborate with level-two technical support to escalate, monitor, and resolve advanced technical problems.
• Record accurate interaction logs and case resolution summaries in French and English within the internal platform.

Conhecimentos

Client support

Troubleshooting

French (C1)

English (B2)

Account management

Documentation

Descrição da oferta de emprego

Are you seeking to take your career to the next level with a worldwide industry leader? We are looking for client-oriented specialists to take on the role of Payment Support Specialist for a dynamic enterprise account based in Lisbon, Portugal. Operating on-site from a modern office in the center of Lisbon, this full-time role positions you at the center of a major FinTech operation assisting corporate clients in France. You will act as a primary brand ambassador, guiding business accounts, resolving system inquiries, and building strong commercial relationships. Full, 100% paid onboarding is provided upon joining, meaning prior FinTech background is not mandatory.

Main Operational Tasks

• Client Guidance: Deliver prompt, professional assistance to corporate accounts through phone, email, and live tchat channels regarding payment technology products.
• Technical Troubleshooting: Detect and troubleshoot software glitches, payment processing errors, login credentials, and user administrative requests.
• Simplifying Information: Communicate intricate financial terms, technical software features, and company procedures in simple, accessible French to business accounts.
• Team Collaboration: Collaborate closely with level-two technical support specialists to escape, monitor, and resolve advanced technical problems.
• Data Documentation: Record accurate, updated interaction logs and case resolution summaries in both French and English within our internal platform.

Applicant Requirements

• Language Proficiency: Completely fluent in written and spoken French (C1 level or higher) with working proficiency in English (B2 level) for enterprise tools and internal communication.
• Technical Aptitude: Advanced computer literacy, a curious problem-solving attitude, and a natural affinity for resolving technical issues.
• Client Focus: Outstanding interpersonal skills backed by a firm commitment to supporting business accounts effectively.
• Account Interest: Strong motivation to build a career in a global corporate environment addressing diverse client requests.

Compensation & Perks

• Base Remuneration: €930 distributed across 14 monthly payments annually (inclusive of required holiday and Christmas bonus pay).
• Attendance Incentive: A €100 monthly incentive tied to consistent workplace attendance and punctuality.
• Daily Meal Stipend: €7.63 tax-free daily meal voucher added for each working day.
• Shift Premiums: Additional statutory pay allocations for weekend or late-hour shifts in compliance with local labor legislation.
• Health & Protection: Comprehensive private health and life insurance policies active from day one of your employment.
• Professional Growth: Defined internal advancement pathways paired with frequent performance evaluations and continuous training.

Relocation & Support

• Housing: Initial accommodation provided in a fully furnished, shared company apartment with a dedicated private bedroom during your settling-in period.
• Administrative Guidance: Comprehensive support from our mobility assistance team to acquire your tax identification number (NIF), open a Portuguese bank account, and complete social security enrollment.