French Speaking Customer Support Representative

Ignite; Lisboa; Presencial; EUR 10 000 - 12 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Base remuneration

Attendance incentive

Meal stipend

Shift premiums

Health & Protection

Professional growth

Resumo da oferta

Ignite, based in Lisbon, seeks a Payment Support Specialist to assist French-speaking business users on digital transaction platforms. This on-site role emphasizes customer guidance, issue resolution, and collaboration with technical teams, delivered from a modern central office.

The job includes onboarding training, a clear pathway for growth, and a supportive corporate environment for career development in fintech.

Qualificações

• C1-level fluency in written and spoken French.
• Functional English at B2 level for internal platforms.
• Strong problem-solving skills and comfort with digital platforms.
• Excellent interpersonal communication and client-focused mindset.

Responsabilidades

• Provide prompt, accurate advice to business users via inbound calls, email, and live chat about digital transaction systems.
• Identify and troubleshoot system errors, transaction issues, login credentials, and user profile adjustments.
• Translate complex financial rules and procedures into clear French for corporate clients.
• Collaborate with tier-two technical teams to escalate and close support requests.
• Maintain logs of customer interactions and technical solutions in French and English across corporate tools.

Conhecimentos

French language (C1)

English language (B2)

Technical aptitude

Client-focused mindset

Problem-solving

Descrição da oferta de emprego

Payment Support Specialist (French Speaking)

Work Location: Lisbon, Portugal

Work Setup: On-site (modern, centrally located office)

Hours & Schedule: Full-time (40 hours per week)

Target Market: French commercial market / FinTech account

Position Summary

Are you seeking to kickstart and expand your career with an industry-leading global organization? We are actively hiring service-oriented professionals for the position of Payment Support Specialist, representing a prestigious FinTech partner in Lisbon, Portugal. Operating full-time out of a state-of-the-art office in central Lisbon, you will play a pivotal role supporting B2B client operations across the French commercial market. In this role, you will serve as the premier point of contact, resolving platform issues, delivering client support, and deepening commercial partnerships. Comprehensive, fully paid onboarding training begins immediately on day one, meaning previous FinTech experience is not required.

Main Operational Tasks

• Client Guidance: Offer prompt, accurate advice to business users via inbound phone calls, email channels, and live online chat regarding digital transaction systems.
• Technical Troubleshooting: Identify and troubleshoot system errors, transaction issues, login credentials, and user profile adjustments.
• Simplifying Information: Translate complex financial rules, technical procedures, and operational guidelines into clear, accessible French for corporate clients.
• Team Collaboration: Work alongside tier-two technical teams to escal, track, and successfully close challenging support requests.
• Data Documentation: Maintain thorough, accurate logs of customer interactions and technical solutions in both French and English across corporate software tools.

Applicant Requirements

• Language Proficiency: C1-level fluency in written and spoken French, alongside functional B2-level English for internal platforms and communication.
• Technical Aptitude: Strong comfort with digital platforms, a natural curiosity for technology, and strong problem-solving capabilities.
• Client Focus: Excellent interpersonal communication skills accompanied by a genuine dedication to helping corporate customers succeed.
• Account Interest: Strong motivation to build a career in a global corporate environment handling diverse customer scenarios.

Compensation & Perks

• Base Remuneration: €930 monthly gross base paid across 14 installments per year (including mandatory holiday and Christmas pay allowances).
• Attendance Incentive: An additional €100 monthly performance bonus granted for consistent attendance and punctuality.
• Daily Meal Stipend: A net meal voucher of €7.63 provided for each working day completed on-site.
• Shift Premiums: Additional financial compensation for non-standard schedules or weekend shifts in accordance with Portuguese labor laws.
• Health & Protection: Comprehensive private health and life insurance coverage active immediately on your first working day.
• Professional Growth: Structured path for career progression supported by regular performance evaluations and continuous learning opportunities.

Relocation & Support

• Housing: Initial accommodation provided in a modern, fully equipped company-managed flat with your own private bedroom.
• Administrative Guidance: Full assistance from our dedicated onboarding team to obtain your Portuguese NIF tax number, open a local bank account, and complete social security registration.