French-Speaking Customer Support | Porto, Portugal

RDN CONS; Coimbra; On-site; EUR 20,000 - 28,000; Full time

Benefits offered by this job

Onsite in Porto

Training provided

Job summary

RDN CONS in Porto is seeking a dedicated French-speaking Customer Support Agent to join our international team. You will handle inquiries from French-speaking customers via phone, email and chat, delivering accurate information and a positive experience.

Working onsite in Porto, you will collaborate with colleagues, participate in initial training, and develop your career in a multicultural environment. English proficiency and customer service attitude are essential, with entry-level candidates

Qualifications

• Fluent in French (C1/C2) and good command of English.
• Strong communication and interpersonal skills.
• Customer-focused with solution-oriented mindset.

Responsibilities

• Support French-speaking customers via phone, email and chat.
• Provide accurate information and resolve inquiries professionally.
• Manage customer interactions using internal systems.

Skills

French (C1/C2)

English

Communication skills

Customer service

Problem solving

Job description

Are you a French speaker based in or around Porto and looking for a new customer support opportunity?

We are looking for French-speaking professionals to join an international Customer Support team in Porto.

The role is suitable for candidates with previous customer-facing experience as well as motivated candidates looking to develop their career in an international environment.

Your Role

• Support French-speaking customers via phone, email and/or chat
• Respond to customer questions and provide accurate information
• Assist customers with account, service and product-related enquiries
• Resolve issues professionally and efficiently
• Record and manage customer interactions using internal systems
• Deliver a positive and professional customer experience
• Collaborate with colleagues when additional support is required

Your Profile

• Fluent French (C1/C2)
• Good command of English
• Strong communication and interpersonal skills
• Customer-oriented and solution-focused attitude
• Comfortable using computers and digital tools
• Ability to learn new systems quickly
• Previous customer service experience is an advantage
• Motivated entry-level candidates are also welcome
• Availability to work onsite in Porto

What You Can Expect

• Full-time employment
• International and multicultural working environment
• Initial training and ongoing support
• Career development opportunities

If you speak French and are looking for an international Customer Support opportunity in Porto, we'd be happy to hear from you.