Arabic-Speaking B2B Advertising Support – Lisbon, Portugal

CloserHire; Lisboa; On-site; EUR 11,000 - 15,000; Full time

Benefits offered by this job

14 salaries/year

Private Health Insurance

Paid Training

Job summary

CloserHire is recruiting an Arabic-speaking B2B Advertising Support Specialist for our Lisbon team. You will troubleshoot for advertisers via email and chat, provide platform guidance, and offer optimization insights to ensure a high-quality user experience.

The role requires native Arabic with English around B2 and a proactive, customer-focused mindset. Prior contact center or customer support experience is a plus, and a related marketing degree is helpful but not mandatory.

Qualifications

• Arabic native level or C2 proficiency.
• English around B2 level.
• Experience in customer support or contact center is a plus.
• Practical experience counts; degree is helpful but not required.

Responsibilities

• Handle end-to-end troubleshooting for advertising products via email and chat.
• Collaborate with Product, Operations & Engineering teams to resolve issues and share updates to improve user experience.

Skills

Arabic language

Customer support

Problem solving

Teamwork

Education

Marketing or related degree (helpful)

Job description

Arabic-speaking role in Lisbon, Portugal. €920 per month × 14 salaries (gross).

At a glance

• Location: Lisbon, Portugal
• Work model: On-site
• Languages: Arabic
• Salary: €920 per month × 14 salaries (gross)
• Start: 19/11
• Relocation: not offered for this role

Perks worth knowing about

• 14 Salaries a Year
• Private Health Cover
• Paid Training

About the role

CloserHire is partnering with a global leader in digital advertising solutions to recruit a Arabic-Speaking B2B Advertising Support Specialist for their team in Lisbon. In this role, you will support business advertisers with technical troubleshooting, platform guidance, and optimization insights, ensuring a seamless and high-quality user experience.

What you'll do

• Handle end-to-end troubleshooting for advertising products via email and chat. Diagnose issues related to campaigns, platform tools, and product features. Drive query resolution by collaborating with internal
• Product, Operations & Engineering teams. Provide timely, accurate updates to ensure high customer satisfaction. Identify opportunities to improve the user experience from day one. Ensure service quality by meeting productivity, SLA, and case-handling standards. Educate advertisers on features, best practices, and common issue types. Maintain proactive, professional communication throughout the case journey. Share insights, trends, and feedback to support continuous improvement

What we're looking for

• Native or C2 level
• Arabic-Speaking B2B Advertising Support
• Specialist, plus good
• English (around B2). Some experience with online campaigns or digital marketing - you don’t need everything, just be comfortable with the basics. Familiarity with social media platforms and interest in online advertising. Previous experience in customer support or a contact center is a plus, but not mandatory. Comfortable analyzing issues, problem-solving, and paying attention to detail. Ability to work both independently and as part of a collaborative team. A degree in Marketing or a related field is helpful but not required - practical experience also counts. A proactive, customer-focused mindset and willingness to learn

Salary

€920 per month × 14 salaries (gross)

Portuguese contracts pay 14 salaries a year — your normal monthly salary plus a holiday and a Christmas salary. The annual figure is well above monthly × 12, which is worth working out before you compare it to an offer at home.

Benefits

• Full-time employment with comprehensive, fully paid training. Monday to Sunday | 07:00-19:00
• Attractive base salary
• Relocation support package to help you settle into life in Lisbon
• Private health insurance and other benefits
• Opportunity to work for a globally recognized brand and enhance your CV A vibrant and multicultural work environment
• Modern office in central
• Lisbon, easily accessible and well-equipped

Why Portugal?

Portugal is the most popular relocation destination we place into, and it earns that. Over 300 days of sun a year, some of the lowest living costs in Western Europe, and large international communities in Lisbon and Porto that make arriving alone far less daunting.

From application to starting on the ground usually takes around five weeks.

CloserHire recruits for this role on behalf of our client. We are an equal-opportunity recruiter and consider every applicant on ability alone.