French-Speaking Customer Support | Braga, Portugal

100Hires, Inc.; Braga; Presencial; EUR 13 000 - 17 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Initial training

Career development opportunities

Resumo da oferta

100Hires, Inc. in Braga, Portugal, is seeking a French-speaking Customer Support agent to join an international team. The role is full-time and on-site, with initial training and ongoing support to help you grow.

You will assist French-speaking customers via phone, email and chat, provide accurate information, and resolve issues while collaborating with colleagues to ensure a positive customer experience. English proficiency is required.

Qualificações

• Fluent French (C1/C2)
• Good command of English
• Strong communication and interpersonal skills
• Customer-oriented and solution-focused attitude
• Comfortable using computers and digital tools
• Ability to learn new systems quickly
• Previous customer service experience is an advantage
• Motivated entry-level candidates welcome
• Availability to work onsite in Braga

Responsabilidades

• Support French-speaking customers via phone, email and chat.
• Respond to customer questions and provide accurate information.
• Assist customers with account, service and product-related enquiries.
• Resolve issues professionally and efficiently.
• Record and manage customer interactions using internal systems.
• Deliver a positive and professional customer experience.
• Collaborate with colleagues when additional support is required

Conhecimentos

Fluent French

English proficiency

Communication skills

Customer-oriented

Tech savvy

Learning ability

Ferramentas

CRM systems

Descrição da oferta de emprego

Are you a French speaker based in or around Braga and looking for a new customer support opportunity?We are looking for French-speaking professionals to join an international Customer Support team in Braga.The role is suitable for candidates with previous customer-facing experience as well as motivated candidates looking to develop their career in an international environment.Your RoleSupport French-speaking customers via phone, email and/or chatRespond to customer questions and provide accurate informationAssist customers with account, service and product-related enquiriesResolve issues professionally and efficientlyRecord and manage customer interactions using internal systemsDeliver a positive and professional customer experienceCollaborate with colleagues when additional support is requiredYour ProfileFluent French (C1/C2)Good command of EnglishStrong communication and interpersonal skillsCustomer-oriented and solution-focused attitudeComfortable using computers and digital toolsAbility to learn new systems quicklyPrevious customer service experience is an advantageMotivated entry-level candidates are also welcomeAvailability to work onsite in BragaWhat You Can ExpectFull-time employmentInternational and multicultural working environmentInitial training and ongoing supportCareer development opportunitiesIf you speak French and are looking for an international Customer Support opportunity in Braga, we'd be happy to hear from you.