French-Speaking Customer Support Advisor – Telecommunications

Horizonia; Porto; Presencial; EUR 20 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Meal allowance

Performance bonuses

Onboarding training

Health & dental insurance

Career progression

Resumo da oferta

Horizonia in Porto, Portugal is seeking a French-speaking Customer Support Advisor to join our on-site team. You will be the first point of contact for French-speaking clients, assisting with telecom services, billing, and account management.

The role requires fluent French (C2) and good English, strong communication, and comfort with CRM tools. Expect full-time shifts, onboarding, and a competitive package with meal allowance and performance bonuses.

Qualificações

• Fluent in French (C2/native) with good command of English.
• Residence within 30 km of Porto, or legal authorization to work locally.
• Excellent communication and active listening skills; comfortable with CRM systems.

Responsabilidades

• Handle inbound inquiries via phone, email, or chat from French-speaking clients regarding telecom services and subscriptions.
• Troubleshoot telecom services and account settings to resolve issues for customers.
• Process contract changes, plan upgrades, address changes, and billing queries.
• Maintain high levels of customer satisfaction and first-contact resolution.

Conhecimentos

French C2

English proficiency

CRM software

Telecom tools

Ferramentas

CRM software

Telecom software

Descrição da oferta de emprego

Are you fluent in French and living in or near Porto? We are seeking a French-Speaking Customer Support Advisor to join our team in Porto, Portugal!

In this role, you will support customers of a leading French telecommunications provider. You will serve as the first point of contact, handling inquiries related to mobile and internet services, billing, account management, and service troubleshooting.

Key Responsibilities

• Customer Assistance: Manage inbound inquiries via phone, email, or chat from French-speaking clients regarding telecom services and subscriptions.
• Troubleshooting & Support: Help customers resolve technical issues with internet connections, TV boxes, mobile plans, and account settings.
• Account & Billing Management: Process contract modifications, plan upgrades, address changes, and billing queries accurately.
• Quality & Satisfaction: Deliver high-quality service, maintaining high levels of customer satisfaction and first-contact resolution.

Requirements & Profile Needed

• Languages: C2-level / Native proficiency in French paired with a good command of English.
• Location (Mandatory): Must currently reside locally within 30 km of Porto, Portugal (or hold legal authorization to work and commute locally). Note: This opening is for local candidates only.
• Communication Skills: Excellent verbal and written communication skills with strong active listening.
• Tech Savvy: Comfortable navigating digital databases, CRM systems, and telecom software tools.
• Mindset: Patient, customer-oriented, and solution-driven.

Work Schedule & Environment

• Location: Office-based (On-Site) in Porto, Portugal.
• Schedule: Full-time operational coverage on rotational shifts.

Benefits & What We Offer

• Competitive Package: Fixed base salary supplemented by a monthly meal allowance and performance bonuses.
• Professional Onboarding: Paid, comprehensive training covering telecom systems, products, and customer care tools.
• Health Coverage: Private health and dental insurance options.
• Career Progression: Continuous learning and clear internal growth pathways within an international company environment.