French-Speaking CS Rep — On-site Porto, Growth & Perks

David Kennedy Recruitment; Porto; Presencial; EUR 25 000 - 35 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Access to exclusive travel perks and discounts

Competitive salary with performance-based incentives

Professional growth opportunities

Resumo da oferta

David Kennedy Recruitment is seeking a French speaking Customer Service Representative to join their team in Porto, Portugal. This position involves assisting customers with inquiries, booking issues, and promoting additional services.

The ideal candidate will have strong communication skills in French and English, a minimum of one year of experience in customer service, and the ability to resolve conflicts effectively. The role offers competitive pay along with performance-based bonuses and growth opportunities within the BPO industry.

Qualificações

• Native or fluent in French with excellent verbal and written communication.
• Minimum of 1 year experience in Customer Service or Contact Centre.
• Strong problem-solving and conflict resolution skills.

Responsabilidades

• Handle inbound calls to assist customers with inquiries.
• Assist customers with booking inquiries and reservation modifications.
• Identify upselling opportunities and promote additional services.

Conhecimentos

Fluent in French (C2)

Proficient in English (B2)

Sales ability

Interpersonal skills

Conflict resolution

Descrição da oferta de emprego

David Kennedy Recruitment is seeking a French speaking Customer Service Representative to join their team in Porto, Portugal. This position involves assisting customers with inquiries, booking issues, and promoting additional services.

The ideal candidate will have strong communication skills in French and English, a minimum of one year of experience in customer service, and the ability to resolve conflicts effectively. The role offers competitive pay along with performance-based bonuses and growth opportunities within the BPO industry.