Customer Advisor (French Speaking)

Cross Border Talents; Lisboa; On-site; EUR 13,000 - 20,000; Full time

Benefits offered by this job

Daily Meal Allowance

Comprehensive training

Stable local employment

Job summary

Cross Border Talents is seeking French-speaking Customer Advisors to join on-site teams in Braga and Aveiro, Portugal. The role focuses on handling inquiries about credit products, assessing financing requests, and delivering tailored financial solutions for a major international financial brand. Local candidates residing in Portugal, near Braga or Aveiro, are preferred.

No relocation package is provided. Daily meal allowance and comprehensive training are offered as part of a stable local

Qualifications

• Mandatory: Native or C2-level proficiency in French.
• Mandatory: Previous experience in sales or strong sales mindset.
• Experience in contact center or customer service is an advantage.
• Excellent communication and problem-solving skills.
• Resilience and adaptability to work under pressure in a team.

Responsibilities

• Handle inbound inquiries by phone regarding credit products and financing requests.
• Assess customer needs and recommend tailored financing solutions.
• Identify opportunities to maximize inbound and outbound interactions.
• Build and maintain strong customer relationships with high standards of excellence.
• Manage customer accounts and documentation with accuracy and confidentiality.

Skills

French proficiency

Sales aptitude

Customer service

Communication skills

Teamwork under pressure

Job description

Customer Advisor (French Speaking)

Locations: Braga & Aveiro, Portugal (Brick & Mortar / On-site)

Target Market: French Market

Relocation: None (Local candidates only)

Are you fluent in French, sales-oriented, and looking to build a career in the banking and financial sector? We are hiring French-Speaking Customer Advisors to join on-site teams in Braga and Aveiro!

In this role, you will handle customer inquiries regarding credit products, assess financing requests, and deliver tailored financial solutions for a major international financial brand.

Key Responsibilities:

• Handle inbound inquiries by phone regarding existing credit products and new financing requests.
• Assess customer needs, provide reassurance, and recommend tailored financing solutions.
• Maximize inbound and outbound interactions by identifying and developing commercial opportunities.
• Build and maintain strong, long-term customer relationships following strict standards of excellence.
• Manage customer accounts and documentation with high accuracy, integrity, and confidentiality.

Candidate Requirements:

• Mandatory: Native or C2-level proficiency in French.
• Mandatory: Previous experience in sales OR a strong sales aptitude/commercial mindset.
• Previous contact center or customer service experience is a strong advantage.
• Excellent communication skills, active listening, and problem-solving abilities.
• Resilience, adaptability, and the ability to work under pressure in a team environment.

Location & Eligibility Criteria (Strict):

• Must currently reside in Portugal.
• Must live in or near Braga or Aveiro (within a 50 km radius of the office).
• Please note: No relocation package or accommodation assistance is provided. Candidates requiring relocation or living outside the specified radius will not be considered.

What Is Offered:

• Daily Meal Allowance (€7.63 per worked day).
• Comprehensive training and integration into a global financial sector setup.
• Stable local employment opportunity in a dynamic team environment.