French & English-speaking Customer Service Representatives

The Career Nest; Porto; Vor Ort; EUR 10.000 - 12.000; Teilzeit

Benefits dieser Stelle

Shared accommodation

Meal allowance

Relocation support

Zusammenfassung

The Career Nest is hiring for a Customer Service Representative (Car Rental Division) in Porto, Portugal. You will provide bilingual support in French and English, handling inquiries via phone, email, and messaging platforms, with a focus on personalized care and problem resolution.

The role offers 6 months on-site employment with guaranteed weekends off and relocation/accommodation support for overseas candidates.

Qualifikationen

• Fluent or native-level French and English (written and spoken).
• 1+ years in customer service or contact center preferred.
• Strong interpersonal, conflict-resolution, and selling skills.

Aufgaben

• Deliver outstanding customer care via phone, email, and chat.
• Handle post-rental resolutions, billing questions, and damage reports.
• Promote relevant products and add-on services to customers.

Kenntnisse

French

English

Customer service

Communication

Jobbeschreibung

Looking for an exciting career opportunity in one of Europe's most picturesque cities? We are hiring customer-centric French & English-speaking Customer Service Representatives to support one of Europe's leading car rental brands from Porto.

Combine personal growth with guaranteed free weekends and comprehensive shared accommodation support for up to a full year!

Key Highlights & Position Details:

• Position: Customer Service Representative (Car Rental Division)
• Location: Porto, Portugal
• Work Type: 100% On-site
• Schedule: Monday to Friday, between 07:00 and 18:00 (rotational daytime shifts)
• Days Off: Every Saturday and Sunday off
• Contract Type: 6-month contract

Compensation & Benefits Package:

• Gross Salary: €1,000 gross per month (paid over 14 months per year)
• Meal Allowance: €7.63 net per working day
• Comprehensive Relocation Support:
  • Shared accommodation provided for up to 12 months for candidates moving from outside Portugal (detailed conditions discussed during the interview; flight tickets are not covered)
  • Dedicated on-the-ground support to help you settle smoothly into life in Porto

Core Responsibilities:

• Deliver outstanding, personalized customer care via phone, email, and messaging platforms
• Handle post-rental resolutions with empathy and precision, including billing questions and damage reports
• Highlight relevant optional products and tailored mobility services to meet client needs

Requirements:

• Full professional fluency / native level in French and English (both written and spoken)
• 1+ years of previous experience in a customer service or contact center environment (preferred)
• Strong interpersonal communication and conflict-resolution abilities
• Commercial mindset with the ability to identify sales opportunities and recommend add-on services
• Comfort working with modern digital tools and internal support systems

Take the Next Step in Your International Journey!

Interviews are currently underway for incoming teams.