French-Speaking Customer Service Representative (Car Rental) - Braga

CB Talents SP; Braga; On-site; EUR 9,400 - 11,000; Full time

Benefits offered by this job

Meal allowance €7.63 per working day

Monthly performance bonus up to €85

Guaranteed weekends off

Job summary

Cross Border Talents in Braga or Aveiro, Portugal, is seeking a French-speaking Customer Service Representative. You will deliver personalized support across multiple channels, assist clients with vehicle rentals, reservations, and options, and ensure an exceptional customer experience.

Key requirements include fluent French, residency in Portugal, and strong communication skills. The role offers a base salary, meal allowance, and a monthly performance bonus, with weekends off.

Qualifications

• Fluent/native-level written and spoken French.
• Residency in Portugal, no relocation support provided.
• Strong communication and problem-solving skills.
• Sales orientation is a plus.
• Team player with adaptability to dynamic environments.
• Prior experience in customer support or sales preferred.

Responsibilities

• Deliver personalized customer service via phone, email, and messaging.
• Assist clients with reservations, rental options, pricing, and rental conditions.
• Identify customer needs and recommend suitable services or upgrades.
• Resolve customer inquiries efficiently, professionally, and within established deadlines.
• Build lasting customer relationships through clear communication and proactive support.

Skills

French language

Customer service

Administrative software

Tools

CRM software

Job description

• Location: Braga or Aveiro, Portugal (On-site)
• Schedule: Monday to Friday, 08:00 - 17:00 (Weekends Off)
• Position Type: Full-time
• Start Date:ASAP

About the Role

Join a world-leading international car and van rental brand with operations in over 140 countries. As a French-Speaking Customer Service Representative based in Braga or Aveiro, you will deliver personalized support across multiple channels, assist clients with vehicle rentals, reservations, and options, and ensure an exceptional customer experience.

Key Responsibilities

• Deliver personalized customer service via phone, email, and messaging.
  
• Assist clients with reservations, rental options, pricing, and rental conditions.
  
• Identify customer needs and recommend suitable services or upgrades.
  
• Resolve customer inquiries efficiently, professionally, and within established deadlines.
  
• Build lasting customer relationships through clear communication and proactive support.
  

Candidate Requirements

• Fluent/native-level proficiency in written and spoken French.
  
• Current residency in Portugal (required; no relocation support provided).
  
• Solid computer literacy and comfortable navigating administrative software systems.
  
• Strong communication, active listening, and problem-solving skills.
  
• Ability to identify customer needs and suggest relevant service additions (sales orientation is a plus).
  
• Customer-focused attitude, strong team spirit, and adaptability to dynamic environments.
  
• Prior experience in customer support or sales is preferred, but not required.
  

Compensation & Benefits Package

• Base Salary: €930.00 gross/month
  
• Meal Allowance: €7.63 per working day (~€160.00-€167.00/month tax-free)
  
• Monthly Performance Bonus:
  Up to €85.00
  
• Total Estimated Monthly Package:
  ~€1,175.00-€1,182.00 gross value
  
• Work-Life Balance:
  Guaranteed weekends off (Saturday and Sunday)