French-Speaking Customer Service Representative - Braga

CB Talents; Braga; On-site; EUR 10,000 - 13,000; Full time

Benefits offered by this job

Base Salary €930 gross/month

Meal Allowance €7.63 per working day

Monthly performance bonus up to €85

Guaranteed weekends off

Job summary

CB Talents is hiring a French-speaking Customer Service Representative based in Braga or Aveiro, Portugal. You will deliver personalized support across phone, email, and chat, helping clients with vehicle rentals, reservations, and options, ensuring a seamless customer experience.

This full-time on-site role runs Monday to Friday, 08:00-17:00, with weekends off. The ideal candidate is fluent in French, resident in Portugal, and comfortable using administrative software.

Qualifications

• Fluent/native-level proficiency in written and spoken French.
• Resident in Portugal with no relocation support.
• Strong communication and problem-solving skills.
• Sales orientation and ability to identify upsell opportunities.

Responsibilities

• Serve customers via phone, email, and messaging.
• Assist with reservations, rentals, pricing, and terms.
• Identify needs and recommend services or upgrades.
• Resolve inquiries professionally within deadlines.
• Build lasting relationships through proactive support.

Skills

Fluent French

Customer service

Communication

Problem solving

Tools

CRM software

Job description

• Location: Braga or Aveiro, Portugal (On-site)
• Schedule: Monday to Friday, 08:00 - 17:00 (Weekends Off)
• Position Type: Full-time
• Start Date:ASAP

About the Role

Join a world-leading international car and van rental brand with operations in over 140 countries. As a French-Speaking Customer Service Representative based in Braga or Aveiro, you will deliver personalized support across multiple channels, assist clients with vehicle rentals, reservations, and options, and ensure an exceptional customer experience.

Key Responsibilities

• Deliver personalized customer service via phone, email, and messaging.
  
• Assist clients with reservations, rental options, pricing, and rental conditions.
  
• Identify customer needs and recommend suitable services or upgrades.
  
• Resolve customer inquiries efficiently, professionally, and within established deadlines.
  
• Build lasting customer relationships through clear communication and proactive support.
  

Candidate Requirements

• Fluent/native-level proficiency in written and spoken French.
  
• Current residency in Portugal (required; no relocation support provided).
  
• Solid computer literacy and comfortable navigating administrative software systems.
  
• Strong communication, active listening, and problem-solving skills.
  
• Ability to identify customer needs and suggest relevant service additions (sales orientation is a plus).
  
• Customer-focused attitude, strong team spirit, and adaptability to dynamic environments.
  
• Prior experience in customer support or sales is preferred, but not required.
  

Compensation & Benefits Package

• Base Salary: €930.00 gross/month
  
• Meal Allowance: €7.63 per working day (~€160.00-€167.00/month tax-free)
  
• Monthly Performance Bonus:
  Up to €85.00
  
• Total Estimated Monthly Package:
  ~€1,175.00-€1,182.00 gross value
  
• Work-Life Balance:
  Guaranteed weekends off (Saturday and Sunday)