French-Speaking Customer Service Representative - Braga

CBTalents; Braga; On-site; EUR 9,400 - 11,000; Full time

Benefits offered by this job

Meal allowance

Monthly performance bonus

Weekend off

Job summary

Cross Border Talents in Portugal is seeking a French-speaking Customer Service Representative to join our Braga/Aveiro team. You will handle inquiries via phone, email, and chat, assist with vehicle rental reservations, pricing, and options, and ensure an exceptional customer experience.

You must be fluent in French, reside in Portugal, and be comfortable using CRM and admin software. This full-time on-site role offers a base salary of €930 gross per month plus a meal allowance and a monthly

Qualifications

• Fluent/native-level proficiency in written and spoken French.
• Resident in Portugal (no relocation support).
• Strong communication, active listening, and problem-solving skills.
• Ability to identify customer needs and suggest relevant service additions (sales orientation a plus).
• Customer-focused attitude, strong team spirit, and adaptability to dynamic environments.

Responsibilities

• Deliver personalized customer service via phone, email, and messaging.
• Assist clients with reservations, rental options, pricing, and rental conditions.
• Identify customer needs and recommend suitable services or upgrades.
• Resolve customer inquiries efficiently, professionally, and within established deadlines.
• Build lasting customer relationships through clear communication and proactive support.

Skills

French language proficiency

Communication skills

Problem solving

Team player

Sales orientation

Tools

CRM software

Administrative software

Job description

• Location: Braga or Aveiro, Portugal (On-site)
• Schedule: Monday to Friday, 08:00 – 17:00 (Weekends Off)
• Position Type: Full-time
• Start Date: November 26, 2026

About the Role

Join a world-leading international car and van rental brand with operations in over 140 countries. As a French-Speaking Customer Service Representative based in Braga or Aveiro, you will deliver personalized support across multiple channels, assist clients with vehicle rentals, reservations, and options, and ensure an exceptional customer experience.

Key Responsibilities

• Deliver personalized customer service via phone, email, and messaging.
• Assist clients with reservations, rental options, pricing, and rental conditions.
• Identify customer needs and recommend suitable services or upgrades.
• Resolve customer inquiries efficiently, professionally, and within established deadlines.
• Build lasting customer relationships through clear communication and proactive support.

Candidate Requirements

• Fluent/native-level proficiency in written and spoken French.
• Current residency in Portugal (required; no relocation support provided).
• Solid computer literacy and comfortable navigating administrative software systems.
• Strong communication, active listening, and problem-solving skills.
• Ability to identify customer needs and suggest relevant service additions (sales orientation is a plus).
• Customer-focused attitude, strong team spirit, and adaptability to dynamic environments.
• Prior experience in customer support or sales is preferred, but not required.

Compensation & Benefits Package

• Base Salary:€930.00 gross/month
• Meal Allowance: €7.63 per working day (~€160.00–€167.00/month tax-free)
• Monthly Performance Bonus: Up to €85.00
• Total Estimated Monthly Package: ~€1,175.00 – €1,182.00 gross value
• Work-Life Balance: Guaranteed weekends off (Saturday and Sunday)